Call Center Supervisor

Smart Medical Services - Dokki, Giza

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Job Type:
Full Time
Confidential, Bonus
1 open position
About the Job
  • Supervises, plans and manages functions related to call center work area.
  • Oversees and directs day – to – day activities of call center agents.
  • Answers agents’ questions, assigns tasks, follows up and give necessary instructions
  • Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all agents.
  • Attends, follows up and resolves customer complaints
  • Carries out performance monitoring, measurement and monthly evaluation of all agents to improve efficiency.
  • Ensures that team members obtain appropriate training and support to best apply their knowledge and skills on the job.
  • Directs scheduling, monitoring agents’ schedules, shifts and apply break rules according to the working needs.
  • Maintains harmony among agents and team players and resolves grievances.
Job Requirements
  • Bachelor's degree of any discipline.
  • 4+ years of experience in medical insurance field.
  • Proficiency with technology, especially computers, software applications,phone systems and IVR.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
About this Company

Smart's mission is the easy accessibility of medical services by our customers. We achieve this through our large network of service providers with continuous follow up of the level of service by different Smart departments with a group of young enthusiastic employees, who... (More)

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