Front Desk Agent

Conrad Hotels & Resorts - Cairo, Egypt

96
Applicants for
1 open position
96
Seen
12
Shortlisted
58
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Makes appropriate selection of rooms based on guest needs.
  • Codes electronic keys.
  • Non-verbally Confirms the room number and rate.
  • Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
  • Ensures guest knows location of room, and arranges for team member to accompany guest to room.
  • Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
  • Ensures rooms and services are correctly accounted for within guest statement.
  • Properly accounts for services provided by the hotel.
  • Assists guests with check out payments or charges.
  • Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
  • Converts foreign currency at current posted rates.
  • Greets customers immediately with a friendly and sincere welcome.
  • Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
  • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs.
  • Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
  • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
  • Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remains calm and alert especially during emergency situations and heavy hotel activity.
  • Plans and implements detailed steps by using experienced judgment and discretion.
Job Roles: Administration
Job Requirements
  • 1-2 Years of prior guest service experience are preferred. Prior hospitality experience also preferred.
  • Fluent English Language (spoken & written)
  • Good Mathematical Skills
  • Excellent Communication Skills
  • Good Problem Solving Skills
About this Company

Conrad Hotels & Resorts is the destination for the new generation of smart luxury travelers, for whom life, business, and pleasure seamlessly intersect. A global luxury brand of 24 properties across five continents, Conrad connects guests to people and places around the corner... (More)

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