Technical Support Specialist

Allianz - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Main Duties:

  • Manage the ticketing system; ensuring that all tickets are handled within the SLA frame.
  • Provide on/off site technical support to all Allianz Egypt employees, and escalate complex IT-related problems.
  • Ensure that all computers are patched and updated as per IT management requirements.
  • Supervise contractors performing IT-related work; ensuring proper accomplishment.
  • Coordinate and cooperate with all IT business units, ensuring high quality of service , and support IT department in any other task/project as needed .
  • Write ad-hoc IT documentation, incidents and investigation reports.
  • Maintain an up-to-date inventory database for all IT assets.
Job Requirements
  • Bachelor degree in IT-related specialization
  • 2+ Years of IT-related experience
  • Good English language skills.
  • MS operating systems knowledge (latest Windows versions )
  • Computer , network maintenance and troubleshooting
  • Information security awareness
  • The ability to explain technical solutions clearly and advising customers about the corrective actions.
About this Company

Allianz Egypt, comprising of “Allianz Life Assurance Company – Egypt” and “Allianz Insurance Company – Egypt”, have a long and successful track record in the Egyptian Insurance market, providing comprehensive and integrated insurance services to business partners and... (More)

Industry: Insurance
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