Customer Service Supervisor
iFix -
Cairo, EgyptPosted 6 years ago207Applicants for1 open position
- 206Viewed
- 17In Consideration
- 189Not Selected
Job Details
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Job Description
- Delegating tasks across the department.
- Training the junior staff and new joiners.
- Monitoring the team’s performance and setting internal benchmarks for monthly reviews.
- Updating the log on a daily basis.
- Supporting the team with training & development.
- Handling customers’ complaints in a timely & efficient manner.
- Smoothly dealing with any escalated issues and other customer concerns.
- Aid in hiring new team members.
- Reporting to senior management and other stakeholders as / when needed.
- Continuously work on improving the process and optimizing the customer experience within the department.
Job Requirements
- +3 years of experience in a similar role.
- A responsible attitude, adopter of a start-up mentality.
- Excellent English & Arabic communication skills.
- Ability to make decisions under pressure.
- Calm & patient leader.
- Ability to lead, motivate and influence others.
- Strong time management skills.
- High accuracy at record keeping.
- Excellent IT skills and the flexibility to work with new team management software packages.
- Ability to prioritize your own work as well as other people’s.