Customer Service Supervisor

iFix - Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Delegating tasks across the department.
  • Training the junior staff and new joiners.
  • Monitoring the team’s performance and setting internal benchmarks for monthly reviews.
  • Updating the log on a daily basis.
  • Supporting the team with training & development.
  • Handling customers’ complaints in a timely & efficient manner.
  • Smoothly dealing with any escalated issues and other customer concerns.
  • Aid in hiring new team members.
  • Reporting to senior management and other stakeholders as / when needed.
  • Continuously work on improving the process and optimizing the customer experience within the department.
Job Requirements
  • +3 years of experience in a similar role.
  • A responsible attitude, adopter of a start-up mentality.
  • Excellent English & Arabic communication skills.
  • Ability to make decisions under pressure.
  • Calm & patient leader.
  • Ability to lead, motivate and influence others.
  • Strong time management skills.
  • High accuracy at record keeping.
  • Excellent IT skills and the flexibility to work with new team management software packages.
  • Ability to prioritize your own work as well as other people’s.
About this Company

iFix is a new mobile repair concept brought to you by a team of Egyptian mobile experts and technology enthusiasts.
Our team of mobile repair experts is trained to fix all mobile software and hardware issues. We also provide mobile spare parts that are bound to a 100% free lifetime warranty.

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