Customer Support & Operations Specialist

YallaSa7el - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 5 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Transportation & Bonuses
Arabic, English
2 open positions
About the Job

We are looking for an outstanding, enthusiastic, and proactive team members to join the family and help operate & manage the coming skyrocket launching of one of the hottest start-ups in Egypt.

This is an exciting opportunity to play a KEY role in an upmarket start-up where you will be adding value and supporting the business growth. We need help in a wide variety of tasks, so we are looking for genuine self-starters who can take on new responsibilities and tasks as they arrive.

Your key responsibilities will include:

  • Provide outstanding customer service support through effective and timely use of phone, email, web chat & social media.
  • Identifying new potential clients and putting together prospecting strategies which will involve making cold calls and attending business development meetings.
  • Account management duties; maintaining contact with our clients, ensuring a high level of customer service is delivered with regular follow-ups.
  • Resolve inquiries and issues from customers with a solution and satisfaction-oriented mind-set.
  • Perform administrative functions and update client accounts.
  • Create meeting recap presentations, creative briefs and launch overview and wrap-up documents.
  • Assist with trade shows and special events to promote the company and increase attendance.
  • Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
  • Develop and manage social media and online and offline marketing campaigns to help raise/increase brand awareness and attract new leads.
  • Content production - writing, updating and creating social content to drive interaction (including blogs) as well as proofreading our website and apps content.
  • Handling the day to day operations.
  • Carry out periodical market research to track industry trends.
  • Working closely with the wider team, getting involved with all aspects of the end-to-end digital projects (including web-development, design, testing, operation, etc...).
  • Work with the product designer and engineering team to spec out new features and see them through to release.
  • Help with the new hires and mentoring.
Job Requirements
  • Bachelor’s degree in an adequate field.
  • Excellent research and computer skills
  • Excellent command of written and spoken Arabic.
  • Good command of written and spoken English.
  • Excellent client-facing and communication/presentation skills
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • You’re inquisitive. You’ll love gathering feedback and putting your findings into practice
  • Knowledge of standard and current SEO practices and familiarity with relevant tools is a plus.
  • UI/UX or Software development/testing background is a plus
  • Ability to learn new skills and execute quickly
  • You will be given a lot of responsibility from the get-go and need to be self-driven
  • You’ll be comfortable working as a one-man band or playing your part in a team
  • Entrepreneurial spirit and passion for getting involved in a fast-paced and dynamic start-up environment.
About this Company

We have made it our top priority at YallaSa7el to make the vacation rental within Egypt a simple, stress-free experience for both guests and landlords. The vacation rental market was fundamentally broken, so we brought it online to make it delightful for both guests and... (More)

See all Careers and Jobs at YallaSa7el