Customer Service Agent
Nasr City, CairoPosted 3 months ago- 20Viewed
- 2In Consideration
- 18Not Selected
Job Details
Skills And Tools:
Job Description
1. Assist the official to deal with daily problems encountered by users, and sort out and improve the customer service workflow;
2. Solve account anomalies, disputes, bug reports, etc. reported by daily users or operations, organize Q&A, and improve user satisfaction;
3. Actively explore user needs, collect local users' opinions and suggestions on product functions, usage habits, etc., and feedback the collected information to the department for processing;
4. Assist the department to plan online and offline product activities to improve user stickiness and revenue;
5. APP Arabic localization translation.
Job Requirements
1. College degree, foreign language related major, proficient in Chinese and English, familiar with multiple dialects is preferred;
2. Good word processing and logical judgment skills, good at collecting and organizing documents;
3. Good language expression and communication and coordination skills，English and Arabic is required,and Turkish or Urdu is preferred.
