Call Center Agents

Innovation Technology - Mohandessin, Giza

Applicants for
2 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job

Call Center Agent Job Duties:

  • Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
  • Update our in-house database.
  • Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
  • Report any problems to the high management immediately to avoid service interruption and/or roadblocks.
  • Support team members with other required tasks.
  • To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • This position requires significant phone, e-mail, communication with customers in fast-paced environment.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
Job Requirements
  • Flexible to work in Night Shift is a must
  • Good command of the English language.
  • Previous experience in a customer support role in a call center environment.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with online database systems and practices.
  • Customer focus and adaptability to different situations.
  • Ability to multi-task, set priorities and manage time effectively.
  • Flexible to work 12hr.