International Technical Support Specialist (Software) /US Account

Aria Systems - Maadi, Cairo

86
Applicants for
2 open positions
71
Seen
3
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,900 to 4,000 EGP per month, Medical+Social insurance
Languages:
English
Vacancies:
2 open positions
About the Job
  • Create the clients' projects phases and tasks breakdown.
  • Ensure all tickets are properly logged/ created on the CRM Application.
  • Gather business needs from the client.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Diagnose and troubleshoot technical issues.
  • Use CRM application to log the following troubleshooting steps/ essential information in order to calculate the consumed billable time or non-billable time in handling the tickets
Job Requirements
  • Fluent in English is a must.
  • BSc degree of computer science or any relevant certificate or diploma in software.
  • Able to work on fixed night shifts
About this Company

Aria Systems is an innovative software house of comprehensive Enterprise Resource Planning (ERP) software specifically designed for the Apparel, Accessories, Footwear, Home Furnishings and Textiles Industries.

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