Operation Specialist

This vacancy is opened for two company branches : 5th settlement or Mohandseen

• Ensure that all in-coming sales requests are handled efficiently and effectively in order to maximize Company sales profit.
• Supervising on operations team to make sure sales requests are assigned to agents correctly, weekly reports are prepared on time in addition to monthly , quarterly , semi annual & annual reports
• Handling all the CRM process starting from adding the sales requests with the assistance of the operations coordinator, assigning to agents, reassign, creating reports from the CRM data.
• Creating Monthly & Quarter performance Reports to review sales agents performance.
• Responsible for Contacting the developers for signing contracts , availability and units reservation
• sending Client Information letter (CIL) Ex: Sodic, Palm Hills ,Hyde Park ,Mountain view ,Wadi Degla and more
• Updating Properties Inventory on Monthly basis and distributing client data on sales team in order to prepare inventory list.
• Monitoring & Making daily calls on sales team to make sure that sales meetings are accurate .
• Preparing Transaction Closing report for CEO and Accounting department.
• Scheduling Orientations & meetings with the developers to give the agents full info about the projects.
• Regularly monitor levels of customer Satisfaction through the CRM & in all areas according to company standards.
• Improving operational management systems, processes and best practices that guarantee organizational well-being.
• Ensure regular communication/meetings to strengthen operational effectiveness.
• Developing a tool for allocating inventory list in effective way for sales team
• Developing archiving system for all clients data & projects list
• Responsible for handling Property finder account through adding apartment lists on it and follow upcoming leads
• Following up, coordinating and handling the contracts process of the development companies