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Job Description
- Respond to and resolve service problems that clients are experiencing.
- Build sustainable relationships of trust through open and interactive communication.
- Work effectively across a variety of communication channels: email, phone, etc.
- Identify and assess clients needs through active listening to achieve satisfaction.
- Work collaboratively with teammates to solve client issues as quickly and as efficiently as possible.
- Follow communication procedures, guidelines, and policies.
Job Requirements
- Bachelor's degree in any discipline.
- B2/C1 Italian Level - B1 English level
- Customer service background is preferred.
- Problem-solving skills.
- Communication skills, multi-tasking.
- Friendly behavior.
- Flexible with rotational shifts and can cope with the fast-paced work environment.
