Job Details
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Job Description
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information.
- Process orders, forms and applications.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
Job Requirements
- Very good command of English language beside Arabic
- Fast typewriting in English language beside Arabic.
- Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.
- Reliable, energetic and cooperative.
- Excellent communication skills.
