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Job Description
- Software Technical Support Engineer or Application Support will provide IT software consulting services and work with partners to resolve applications and products issues.
- Provide highly qualified resources to deploy such solutions including implementation, training, and support, which will allow clients to maintain or improve their system.
Duties and Responsibilities:
- Software developing, Implementation & Installation.
- Troubleshooting.
- Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
- Upgrade or migrate the software
- Troubleshooting, data recovering and reinstalling Software.
- Providing procedural documentation and relevant reports.
- Provide prompt and accurate feedback to customers
Job Requirements
- This position is required for a Very Well-Known Electronic cash payment solutions provider and Electronic distribution network in Egypt.
- Bachelor of Science in Engineering, Computer Science or equivalent experience.
- 1-3 years of experience in deploying software applications including developing, implementation, and support. (Java Applications)
- Understanding of common support metrics, available tools, and typical industry standards for excellent support
- Strong troubleshooting and multi-tasking skills.
- Prioritizing and managing many open cases at one time.
- Very Good in English, spoken and written.
- Self-motivated, independent, well-organized and dynamic.
- Very good presentation and interpersonal skills required.
- Very good oral and written communication skills.
- Medical Insurance is provided.