Job Details
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Job Description
- Managing, training, developing, and assessing Operations Managers and Area Managers to agreed procedures and standard
- Reviewing Annual Retail budget in coordination with Senior Management
- Assigning Sales Targets to Operations and Area Managers in coordination with Branding department.
- Analyzing Sales Statistics and identifying opportunities and gaps in coordination with Brands Department
- Reviewing and approving Annual hiring plan for stores in coordination with Operations Managers
- Assigning Trainings for Retail Operations Management and approving annual training budget
- Reviewing staffing and turnover levels at stores to guarantee effective management.
- Setting and Monitoring KPIs on store and managerial levels to assess performance and address any outstanding issues.
- Owning Customer Satisfaction KPI and maintaining required customer satisfaction levels throughout Retail Operations Division
- Optimizing daily, weekly, monthly, and quarterly reports within Retail Operations department and ensuring compliance through Operations and Area Managers.
- Maintaining effective communication within Store Management level and ensuring smooth information and process flow with Branding and Supply Chain departments
- Monitoring Store Maintenance team performance for Store Launch, handover, and schedules or corrective maintenance.
- Monitoring Store Launches with Operations Managers for smooth startup
- Developing, implementing, and reviewing Annual and Quarterly Sales plan target
- Auditing stores regularly to ensure compliance with company policies, procedures and standard
Job Requirements
- Self-Motivated, Career Driven Mindset
- Leadership Skills and Experience within a Multi-Hierarchical structure is a must
- Very Good Motivational and Mentoring Skills
- Outstanding interpersonal, negotiation, and communication skills with employees from various cultural backgrounds
- Accountability and Result-Oriented attitude under stress
- Very Good Analytical Skills
- Excellent Delegation, Time-Management, Multi-Tasking, and Strategic Planning skills
- Transformation / Management of Change experience is a plus
