Collection Specialist

Alahly Sabbour -
New Cairo, CairoPosted 6 years ago

90Applicants for1 open position

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Ask debtors to settle their debts .
Find out why the debt has not been paid.
Taking payments by cash, cheque or credit card.
Issuing refunds (repayment).
Negotiate with debtors who are in financial difficulties to work out a realistic way for them to settle their debt - for example, by agreeing a series of smaller payments over several weeks or months.
Deal with debt collections that have entered the legal system, following strict procedures.
Store their records on computer databases to check financial information about individuals and companies.
Maintain good relationships with their clients.

Excellent communication skills, in person, by telephone and in writing.
The right balance of tact and assertiveness.
The ability to negotiate in order to reach solutions on how debts can be paid.
Numeracy skills.
Being focused and determinant.
Computer skills.
Commercial awareness and a strong business sense.
Knowledge of consumer and credit law, especially if they are involved in legal collections.