With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of Accounts Receivable Specialist Collections – Senior Process Associate – Arabic – On Site Cairo!The AR Specialist works as a face of Client for the customer and acts as the liaison between customers and several departments of Client. They are responsible for maintaining and managing customer accounts and ensuring a smooth inflow of cash on past due invoices.As a daily activity, the collector will be required to contact the customer, send invoices, make collections calls, escalate in cases of delayed payments and help resolve dispute for their customers. They will be researching and reconciling any discrepancies related to order entry, shipment or invoicing that may result in delayed payment, non-payment, over payment or unapplied cash and credit. As an account manager, they will also be required to build an excellent rapport with the customer and maintain a healthy relationship to ensure no loss of business in the future.Responsibilities Contact customers via calls and emails. Send out invoices and request payment. Resolve customer complaints, disputes, deductions and research account discrepancies. If debtor will not pay or is being non-cooperative, escalate, involve and communicate with all stakeholders. Arrange for payments to bring the account current and follow up to insure obligation is satisfied. Rationalize payment plans with customers if required. Monitor customer account details for non-payments, delayed payments and other irregularities Maintain call logs and expected payment dates. Document collections notes in Billing System Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders. Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information. Collaborates & negotiates with multiple stakeholders in order to resolve issues.QualificationsMinimum qualifications Bachelor's Degree in Commerce Relevant years of Business to Business collections experience. Proficient in English Cash Collections accounting knowledge is a mustPreferred Qualifications / Skills Excellent verbal and written communication skills Basic knowledge of MS Office Good Customer handling skills Ability to navigate between multiple screens Efficiency in multi-taskingWhat can we offer? Attractive salary; Stable job offers - employment contract; Work in a multicultural environment; Various trainings (initiating, soft skills); Development Opportunities; Benefits (Medical Insurance, Transportation Allowance, Mobile Phone Allowance, Life InsuranceGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.JobSenior Process AssociatePrimary LocationEgypt-CairoScheduleFull-timeEducation LevelBachelor's / Graduation / EquivalentJob PostingApr 3, 2024, 11:08:07 PMUnposting DateOngoingMaster Skills ListOperationsJob CategoryFull Time