French Business Travel Consultant - Ireland

Concentrix -
Dublin, IrelandPosted 6 years ago

51Applicants for1 open position

Job Details

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Join one of the world’s leading Business Travel organizations, working from our new Business Travel Center in Dublin.
You will deliver high-touch customer care to business travelers embarking on world-wide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips.
Your help will ensure they fly with ease, arrive fresh for meetings and get back home on-time for their family and friends.
Each year our client helps thousands of companies in over 60 markets to better manage their travel programmes by providing modern solutions and exceptional service.
Unique in the market, our client operates like an agile and entrepreneurial start-up, voted the #1 Best Place to Work in the UK by Glassdoor 2 years running.

Experienced in the Travel Industry, but want more routine in your schedules?
Want to start your day in our brand new Business Travel hub?
You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.

Language/Communication:

Excellent written and oral communications skills in English and French– role will require inbound, outbound (callbacks), and email communications.
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

Passion for travel / experience with travel
Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
Ability to anticipate customer needs and display empathy, proactive recommendations
Polished delivery: ability to communicate in a structured and effective manner
Quick learner: ability to ramp up quickly and act on feedback constructively
De-escalate customer situations: manage customer expectations and follow-up on customer commitments
Passion for service, one call resolution and tailoring the solution for the caller
Fast typing and computer navigation skills (e.g., Web applications, shared folders, operating system Windows, 35 WPM)
Proficiency in a multi-system environment and ability to multi-task

Experience, Education, and Certification:

Min 2-4 years GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)
High school degree or equivalent (required)
Two years of customer sales and service experience (required)
Two years Corporate or Leisure travel industry experience with international booking experience (required)
Experience and success in telemarketing/ sales (preferred)