Job Details
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Job Description
About Us:
- Hi, we are Breadfast! We deliver fresh bakeries to customers’ doorsteps every morning.
- We accept orders every day until 10 pm, bake overnight, and start delivering fresh bakeries as early as 5 am.
Responsibilities:
- Answer customers phone calls, WhatsApp and email messages
- Handle web-administration related tasks.
- Review customer online sessions and provide feedback in case a customer faced a trouble on the spot.
Job Requirements
About You:
- Breadfast is looking for bright, articulate, detail-oriented Customer Care Associates who are motivated to help Breadfast exceed its customers’ expectations.
- As a customer-centric company, the Customer Care Associate is a critical part of Breadfast team and its mission to deliver timely and professional customer experience to all of its customers.
- This important position requires an action-orientated, flexible problem-solver who will assist customers in issues related to their orders or digital experience and correcting post-ordering problems.
- Associates communicate with customers primarily via telephone, email and through Breadfast website beside other third-party tools.
- A successful Associate will have the following skills:
Communication Skills:
- Ability to communicate correctly and clearly with customers.
- Excellent documentation skills — documenting interactions with customers into Breadfast CRM system.
- Good comprehension skills — ability to clearly understand and state the issues customers present.
- Good composition skills — ability to compose a grammatically correct, concise, and accurate written response.
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills
- Demonstrable conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
Problem Solving Skills:
- Effective problem-solving skills
- Ability to approach problems logically
- Strong time management skills
- Action oriented and self-disciplined
- Organized and detail oriented
- Ability to effectively prioritize work time to ensure productivity and department standards for time spent
Work Type:
- Shift-based: 8 hours per day, 6 days per week
