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Job Description
- Receive and record all customer complaint related to commercial sector .
- Follow the containment actions to make sure it is applied effectively during the define standard lead time for solution .
- Follow the survey by call center to ensure the customer satisfaction after complain containment .
- Ensure that every complaint has its suitable corrective action plan .
- Review corrective action plan and follow its implementation .
- Create systems and methods which ensures continuity of corrective actions .
- Evaluate and control call center activities .
- Participate in setting the K.P.I s of commercial sector which is linked to customer complaints .
- Manage customer survey after installation and maintenance .
- Direct corrective and preventive out of the survey with the related areas inside the company .
- Follow up and validate the implementation of survey actions .
Job Requirements
- BSC . of engineering ( electrical - mechanical ) .
- 5 years experience in customer relation management or in similar position .
- Familiar with statistical techniques and problem solving techniques .
- Good commercial management background .
- Customer communication skills .
