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Job Description
- Manage a large number of incoming emails, bookings and calls in a timely manner as well as making outbound calls according to business need.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers
Job Requirements
- Good knowledge of MS Office (Excel, Word, PowerPoint, etc….).
- Ability to write business emails.
- Effective listening skills.
- Multi-tasking and problem-solving capabilities.
- Strong Interpersonal skills and being able to create positive interactions with customers.
- Previous experience with CRM systems (Customer relationship management system).
- Flexibility to stay after working hours upon business need.
- Ability to work under pressure.
