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Job Description
- Configures applications, system software, hardware, network and local peripherals; diagnoses and resolves various equipment problems.
- Plans and undertakes scheduled maintenance upgrades.
- Communicates with staff either face-to-face or over the telephone to help set up systems or resolve issues.
- Assists with on-boarding of new users, installs, tests and configures new workstations, peripheral equipment and software.
- Prioritizes and manages many open cases at one time.
- Troubleshoots network problems, diagnoses and solves hardware or software faults.
- Documents troubleshooting and problem resolution steps.
- Assists IT team on purchasing administration.
Job Requirements
- Bachelor of Computer Science or equivalent.
- 2-4 years of working experience in enterprise technical support.
- MCSA/MCSE
- CCNA knowledge is highly desirable
- Strong problem solving skills
- Excellent written and verbal communication skills
- Experience of managing a heavy workload, setting priorities as required
Experience in any of these areas is considered a plus:
- Unix/Linux systems, utilities and scripting.
- Internet load balancing solutions.