Customer Service Agent
Nasr City, Cairo
Customer Service Agent
Nasr City, Cairoposted 3 hours ago7Applicants for8 open positions
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Job Details
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Job Description
- Serve as the primary point of contact for hotel guests and clients, addressing inquiries and resolving issues promptly and professionally.
- Handle incoming calls, emails, and messages, providing accurate information about hotel services, reservations, and promotions.
- Collaborate with hotel partners to ensure seamless guest experiences and resolve any service-related concerns.
- Document and track customer interactions, feedback, and complaints using internal systems to ensure timely follow-up and resolution.
- Assist in managing guest bookings, modifications, and cancellations in accordance with company policies.
- Provide support for loyalty programs, special requests, and VIP guest services.
- Escalate complex issues to the appropriate departments while maintaining ownership until resolution.
- Identify opportunities to enhance customer satisfaction and recommend process improvements.
- Maintain up-to-date knowledge of hotel offerings, local attractions, and hospitality trends.
- Support the sales and marketing teams by relaying customer insights and assisting with promotional campaigns.
Job Requirements
- 2-4 years of experience in customer service.
- Excellent verbal and written communication skills in both Arabic and English.
- Strong problem-solving abilities with a customer-centric mindset.
- Proven ability to handle challenging situations with professionalism and empathy.
- Familiarity with hotel reservation systems and customer relationship management (CRM) tools.
- Ability to work effectively in a fast-paced, office-based environment.
- Strong organizational skills and attention to detail.
- Team-oriented with a collaborative approach to achieving goals.
- Flexibility to work various shifts, including weekends and holidays as required.
- Demonstrated commitment to delivering high-quality service and exceeding customer expectations.
