Technical Customer Support Advisor

Full Time

On-site

Intouch CX -
Sheikh Zayed, GizaPosted 5 months ago

32Applicants for30 open positions

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Job Details

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Job Description

Customer Service Focus:

● Experience in customer facing environments (phone, chat, etc.)
● Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
● Obsesses over the customer experience and constantly strives to exceed their expectations
● Able to communicate clearly and effectively, both written and verbal (in required language)
● Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
● Approaches problems flexibly and is able to adapt and modify approach without compromising outcome.

Technical Knowledge and Expertise:

● Professional and/or personal technical troubleshooting experience
● Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
● Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
● Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time.

Job Requirements

Must be fluent in English C1
Flexible to work from site (Sheikh Zayed)
Transportation Provided (Pickup Points & Drops)
Actively listen to the customer, and show empathy and patience.
Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken.
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.
Ability to work in a fast-paced, hectic, changing environment.
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays.
Must be a Graduate
Must have at least six months customer service experience (BPO Industry) or equivalent

IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.