Call Center Agent
Nasr City, CairoPosted 2 years ago728Applicants for6 open positions
- 23Viewed
- 7In Consideration
- 0Not Selected
Internship Details
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Internship Description
Job Description:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Duration: 3 Months
Internship Requirements
- Fresh Graduated or Students level 3 or 4 .
- A Good Command in English .
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong phone and verbal communication skills along with active listening