Contact Center Trainer

About UsTamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.About The RoleAs a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.Your ResponsibilitiesDeliver engaging training content and onboarding programs for new joiners in the contact centerFacilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehensionCoordinate training schedules, logistics, and communications with relevant stakeholdersTrack training effectiveness and engagement using feedback, assessments, and performance metricsPartner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updatesIdentify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistencyMaintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learningYour Expertise1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environmentExperience supporting onboarding, coaching, or soft skills training is highly valuedTraining of Trainers (TOT) certification is a strong plusSkillsStrong communication and presentation skills (in English, Arabic is a plus)Ability to simplify complex topics into clear, engaging learning experiencesAdapting to different learning styles; both in virtual & in-person trainingOrganised and detail-oriented with strong time managementFamiliarity with digital learning tools or LMS platforms is preferredAttributesPassion for education, learning, and empowering othersProactive, curious, and eager to take initiativeTeam player with a collaborative mindsetEnjoys working in a fast-paced, dynamic environmentCommitted to delivering high-quality work with consistency