Sales Support Specialist

Job Brief

Sales support specialists are professionals who process sales with a customer-focused approach to ensure clients are satisfied and have their needs met. They can also help identify potential clients and maintain order databases.

Job Description

• ● Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• ● Provide data and guides to help the sales team
• ● Develop and monitor performance indicators
• ● Manage sales tracking tools and report on important information
• ● Keep record of sales trends
• ● Liaise with account managers to develop specific sales strategies
• ● Stay up-to-date with new product and feature launches and ensure sales team is on board
• ● Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• ● Suggest sales process improvements

Job Requirements

• ● Proven work experience as a Sales support specialist or Sales support associate
• ● Hands on experience with ERP and CRM systems
• ● Proficiency with MS Office Suite, particularly MS Excel
• ● In-depth understanding of sales principles and customer service practices
• ● Excellent communication skills
• ● Analytical and multitasking skills
• ● Teamwork and motivational skills
• ● BS degree in Marketing or associates degree in relevant field a plus