Basic Info

Yasser mohamed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Operations at E-finance

Experience Details

Senior Operations

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

E-finance

Cairo, Egypt

501-1000 employees

Financial Services

N/A

Apr 2014 to present (3 years)
Customer service representative at E-finance

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

Deal with customers via telephone, Internet, e-mail and instant messaging, work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Achieve maximum customer satisfaction level.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Handling customer’s complaints to reach their maximum support and satisfaction


Company Details

E-finance

Cairo, Egypt

N/A

Financial Services, Consumer Electronics

N/A

Jun 2013 to Apr 2014 (10 months)
Customer service representative at Xceed

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

Deal with customers via telephone, Internet, e-mail and instant messaging, work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Achieve maximum customer satisfaction level.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Handling customer’s complaints to reach their maximum support and satisfaction


Company Details

Xceed (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Oct 2011 to Apr 2013 (1 year 6 months)
Senior Sales Executive at Darna Real Estate Company

Experience Details

Senior Sales Executive

Sales/Retail

Experienced (Non-Manager)

work with customers to find what they want
create solutions and ensure a smooth sales process


Company Details

Darna Real Estate Company

Cairo, Egypt

1-10 employees

Construction - Industrial Facilities and Infrastructure

N/A

Feb 2009 to Jun 2012 (3 years 4 months)
Sales Executive at Darna Real Estate Company

Experience Details

Sales Executive

Engineering - Construction/Civil/Architecture, Sales/Retail

Entry Level

deal with customers via telephone, Internet, e-mail and instant messaging
Handling customer’s complaints to reach their maximum support and satisfaction


Company Details

Darna Real Estate Company

Cairo, Egypt

11-50 employees

Construction - Industrial Facilities and Infrastructure

N/A

Jan 2008 to Dec 2008 (11 months)

Achievements


Produced 90% of sales through channel organization


I am seeking a position in the field of Customer Service, A position that will fulfill my tremendous passion for this particular field, and satisfy my drive to challenge myself in every way possible, as well as enable me to develop my skills

Education

Bachelor's Degree in Tourism Studies

Education Details

Bachelor's Degree

Tourism Studies

FUTURE ACADEMY, Egypt

C / Good / 65 - 75%

N/A

N/A

FUTURE ACADEMY
2009 - 2012
High School - Other

High School Details

Other

Technical school affairs hotel and tourist services

Egypt

2009

B / Very Good / 75 - 85%

N/A

Technical school affairs hotel and tourist services
2009

Certifications

Certificate details

icdl certificate

Feb 2012

N/A

N/A

N/A

cqc center

N/A

Certificate details

Bachelor's in Tourism Studies

Jun 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ICDL certificate

Feb 2012

CQC center

N/A

Training/Course Details

Mastering Excel Course

Nov 2013

YaT center

N/A

Training/Course Details

Train of the Trainer(TOT)

Jun 2016

ef center

N/A

Training/Course Details

Soft Skills course

Aug 2013

ef center

N/A

Training/Course Details

Business English Course

Sep 2015

ef center

N/A

Training/Course Details

time Management

Jul 2014

ef center

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBachelor's In Tourism StudiesBooksBuilding ConstructionBusiness DevelopmentBusiness English CourseConstruction - Industrial Facilities And InfrastructureConsumer ElectronicsConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishFinancial ServicesFrenchHandles StressHard WorkerIcdl CertificateInternetInternet UserKnowledge Of Amadeus Travel TechnologyKnowledge Of COPCMagazinesMastering Excel CourseMicrosoft ExcelMicrosoft WindowsNegotiatingNegotiatorOperationOrganizerReal EstateRetailSalesSales ExecutiveSenior OperationsSenior Sales ExecutiveSkilled TradesSoft SkillsSoft Skills CourseSportsSupportSwimmingTeam PlayerTechnologiesTime ManagementTourismTourism StudiesTrain Of The Trainer(TOT)Xceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Soft Skills

Soft Skills

: Expert

: Extreme - I love it!

:

1-3 years

Internet User

Internet User

: Advanced

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Negotiating

Negotiating

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Knowledge of COPC

Knowledge of COPC

: Expert

: High

:

1-3 years

operation

operation

: Expert

: High

:

3-5 years

Knowledge of Amadeus travel technology

Knowledge of Amadeus travel technology

: Advanced

: High

:

1-3 years

tourism

tourism

: Advanced

: Extreme - I love it!

:

1-3 years

Real Estate

Real Estate

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Negotiator, Organizer, Handles Stress, Team Player

Online Presence

n/an/ahttps://twitter.com/YasserEssamXn/an/a

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