ursola aboualia

Shop Manager

Dubai, United Arab Emirates

BCBG Max & Generation

Jan 2018 - Dec 2022 -4 yrs, 11 months

United States

Job Details:⦁ Meet the store's monthly targets and handle budgets. ⦁ Resolve customer complaints regarding sales and service. ⦁ Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. ⦁ Review operational records and reports to project sales and determine profitability. ⦁ Monitor customer preferences to determine focus of sales efforts. ⦁ Manage staff, preparing work schedules and assigning specific duties. ⦁ Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. ⦁ Plan store layouts or design displays. ⦁ Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. ⦁ Open/Close store.

H&M

Jan 2014 - Nov 2015 -1 yr, 10 months

Job Details:⦁ Plan commercial displays to entice and appeal to customers. ⦁ Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion. ⦁ Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches. ⦁ Use computers to produce signage. ⦁ Instruct sales staff in color coordination of clothing racks or counter displays. ⦁ Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. ⦁ Monitor sales activities to ensure that customers receive satisfactory service and quality goods. ⦁ Examine products purchased for resale or received for storage to assess the condition of each product or item.