Basic Info

Tamer elsayed

9 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

International account technical advisor at TP dubai

Experience Details

International account technical advisor

Customer Service/Support

Experienced (Non-Manager)

August 2015 till present/Tier 1 IOS technical advisor for apple:
Responsible for:
 Work with team to maintain and achieve Queue targets.
 receive inbound customer inquiries and complains
 coordinate/ diagnose and manage H/W issue
 enrich customer experience and achieve customer satisfaction
 escalate customer complains to concerned department


Company Details

TP dubai (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Consumer Services

N/A

Sep 2015 to present (1 year 3 months)
Admin supervisor at B-tech

Experience Details

Admin supervisor

Administration

Manager

N/A


Company Details

B-tech

Cairo, Egypt

More then 1000 employees

Retail

N/A

Feb 2015 to Mar 2015 (1 month)
International account advisor supporting DU account at Xceed

Experience Details

International account advisor supporting DU account

Customer Service/Support

Experienced (Non-Manager)

started as inbound CSR supporting du customer in the UAE , then moved to outbound sales team, for 9 month later on joined the back office team supporting technical queue . as a second line .


Company Details

Xceed (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Consumer Services

www.xceed.com

Dec 2012 to Jan 2015 (2 years 1 month)
International account advisor supporting DU account at Xceed

Experience Details

International account advisor supporting DU account

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Consumer Services

www.xceed.com

Dec 2012 to Jan 2015 (2 years 1 month)
International account advisor , back office technical support at Xceed

Experience Details

International account advisor , back office technical support

Customer Service/Support

Experienced (Non-Manager)

solve technical issue cst may experience


Company Details

Xceed (multinational)

Maadi, Cairo, Egypt

N/A

Telecommunications

xceed.com

Dec 2012 to Jan 2015 (2 years 1 month)
International account advisor @ Xceed supporting Du at Xceed

Experience Details

International account advisor @ Xceed supporting Du

Customer Service/Support

Experienced (Non-Manager)

 Customer Care Representative supporting , DU UAE,
Responsible for:
• Identifying and handling Customers’ technical problems.
• Seeking maximum customer satisfaction.
• Supporting customers within a perfect team spirit.
• Handles customer inquiries from beginning of the inquiry to its closing.
• Resolves customer complaints & problems aiming for customer satisfaction.


Company Details

Xceed

Egypt

N/A

Business Services - Other

www.xceed.com

Dec 2012 to Jan 2015 (2 years 1 month)
International account advisor @ Xceed supporting Du at Xceed

Experience Details

International account advisor @ Xceed supporting Du

Administration

Experienced (Non-Manager)

 Customer Care Representative supporting , DU UAE,
Responsible for:
• Identifying and handling Customers’ technical problems.
• Seeking maximum customer satisfaction.
• Supporting customers within a perfect team spirit.
• Handles customer inquiries from beginning of the inquiry to its closing.
• Resolves customer complaints & problems aiming for customer satisfaction.


Company Details

Xceed

Egypt

N/A

Business Services - Other

N/A

Dec 2012 to Jan 2015 (2 years 1 month)
International account advisor @ Xceed supporting Du at Xceed

Experience Details

International account advisor @ Xceed supporting Du

Customer Service/Support

Experienced (Non-Manager)

 Customer Care Representative supporting , DU UAE,
Responsible for:
• Identifying and handling Customers’ technical problems.
• Seeking maximum customer satisfaction.
• Supporting customers within a perfect team spirit.
• Handles customer inquiries from beginning of the inquiry to its closing.
• Resolves customer complaints & problems aiming for customer satisfaction.


Company Details

Xceed (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Dec 2012 to Jan 2015 (2 years 1 month)
Senior OUTBOUND/IN-BOUND / TECHNICAL support at Xceed

Experience Details

Senior OUTBOUND/IN-BOUND / TECHNICAL support

Customer Service/Support

Experienced (Non-Manager)

 Customer Care Representative supporting , DU UAE,
Responsible for:
• Identifying and handling Customers’ technical problems.
• Seeking maximum customer satisfaction.
• Supporting customers within a perfect team spirit.
• Handles customer inquiries from beginning of the inquiry to its closing.
• Resolves customer complaints & problems aiming for customer satisfaction.


Company Details

Xceed

Cairo Maadi, Egypt

More then 1000 employees

Telecommunications

www.xceed.com

Dec 2012 to Dec 2014 (2 years)
account executive / document controller at EGYSACOM

Experience Details

account executive / document controller

Administration

Experienced (Non-Manager)

N/A


Company Details

EGYSACOM

Cairo, Egypt

51-100 employees

Telecommunications

www.egysacom.com.eg

Apr 2012 to Dec 2012 (8 months)
Account executive at egysacom handling Vodafone account at EGYSACOM

Experience Details

Account executive at egysacom handling Vodafone account

Administration

Experienced (Non-Manager)

HR Executive, junior recruitin


Company Details

EGYSACOM

Egypt

N/A

Construction - Industrial Facilities and Infrastructure

N/A

Apr 2012 to Oct 2012 (6 months)
Account executive at egysacom handling Vodafone account at EGYSACOM

Experience Details

Account executive at egysacom handling Vodafone account

Administration

Experienced (Non-Manager)

HR Executive, junior recruitin


Company Details

EGYSACOM

Egypt

N/A

Construction - Industrial Facilities and Infrastructure

N/A

Apr 2012 to Oct 2012 (6 months)
Account executive at egysacom handling Vodafone account at EGYSACOM

Experience Details

Account executive at egysacom handling Vodafone account

Administration

Experienced (Non-Manager)

HR Executive, junior recruitin


Company Details

EGYSACOM

Egypt

N/A

Construction - Industrial Facilities and Infrastructure

N/A

Apr 2012 to Oct 2012 (6 months)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Customer Service Representative:
Wizard Team, sub directory for the training team Vodafone Egypt
UTA TEAM, ( user test assessment) Vodafone Egypt
ADSL Billing Department.
High Segment Customer Care Representative.


Company Details

Vodafone Egypt

Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2011 to Jan 2012 (1 year)
Customer service at Vodafone Egypt

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

• Supporting new comers and completing there training period.
• Evaluating their performance.
• Provide assistance handling customer inquiries from beginning of the inquiry to it’s closing.
• Support and educate call center policy and experience


Company Details

Vodafone Egypt

Egypt

N/A

Telecommunications

N/A

Jan 2011 to Dec 2011 (11 months)
Customer service at Vodafone Egypt

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

• Supporting new comers and completing there training period.
• Evaluating their performance.
• Provide assistance handling customer inquiries from beginning of the inquiry to it’s closing.
• Support and educate call center policy and experience


Company Details

Vodafone Egypt

Egypt

N/A

Telecommunications

N/A

Jan 2011 to Dec 2011 (11 months)
Customer service at Vodafone Egypt

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

• Supporting new comers and completing there training period.
• Evaluating their performance.
• Provide assistance handling customer inquiries from beginning of the inquiry to it’s closing.
• Support and educate call center policy and experience


Company Details

Vodafone Egypt

Egypt

N/A

Supermarkets , Telecommunications

N/A

Jan 2011 to Dec 2011 (11 months)
Customer service at Vodafone Egypt

Experience Details

Customer service

Customer Service/Support

Entry Level

• Supporting new comers and completing there training period.
• Evaluating their performance.
• Provide assistance handling customer inquiries from beginning of the inquiry to it’s closing.
• Support and educate call center policy and experience


Company Details

Vodafone Egypt

Egypt

501-1000 employees

Telecommunications

N/A

Jan 2011 to Dec 2011 (11 months)
Service proffessional at Stream iternational global servics

Experience Details

Service proffessional

Customer Service/Support

Experienced (Non-Manager)

• Activating customers newly bought devices
• All the trouble shooting required to resolve a customer issue
• Solving and responding to customer inquiries in a fast professional way


Company Details

Stream iternational global servics

Egypt

501-1000 employees

Consumer Services

N/A

Dec 2010 to Jan 2011 (1 month)
Customer service at Etisalat UAE

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

• Handles customer inquiries from beginning of the inquiry to it’s closing
• Resolves customer complaints & problems aiming for customer satisfaction
• Optimizes customer contact opportunities
• Employs RCC training skills to:
- Adhere to the call script
- Adhere to the communication process
- Achieve communicates return to queue, short answered calls, and abandoned percentage communicated targets
- Achieve quality communicated targets
• Alerts the Team Leader on issues or concerns that require escalation
• Maintains confidentiality of RCC’s client’s & customer data
• Participates in individual & team training/meetings to bring knowledge up-to-date
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)


Company Details

Etisalat UAE

Egypt

N/A

Telecommunications

N/A

Feb 2010 to Dec 2010 (10 months)
Service proffessional at Stream iternational global servics

Experience Details

Service proffessional

Customer Service/Support

Experienced (Non-Manager)

• Activating customers newly bought devices
• All the trouble shooting required to resolve a customer issue
• Solving and responding to customer inquiries in a fast professional way


Company Details

Stream iternational global servics

Egypt

N/A

Telecommunications

N/A

Dec 2010 to Jan 2011 (1 month)
Service proffessional at Stream iternational global servics

Experience Details

Service proffessional

Customer Service/Support

Experienced (Non-Manager)

• Activating customers newly bought devices
• All the trouble shooting required to resolve a customer issue
• Solving and responding to customer inquiries in a fast professional way


Company Details

Stream iternational global servics

Egypt

N/A

Telecommunications

N/A

Dec 2010 to Jan 2011 (1 month)
Customer service at Etisalat UAE

Experience Details

Customer service

Customer Service/Support

Entry Level

• Handles customer inquiries from beginning of the inquiry to it’s closing
• Resolves customer complaints & problems aiming for customer satisfaction
• Optimizes customer contact opportunities
• Employs RCC training skills to:
- Adhere to the call script
- Adhere to the communication process
- Achieve communicates return to queue, short answered calls, and abandoned percentage communicated targets
- Achieve quality communicated targets
• Alerts the Team Leader on issues or concerns that require escalation
• Maintains confidentiality of RCC’s client’s & customer data
• Participates in individual & team training/meetings to bring knowledge up-to-date
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)


Company Details

Etisalat UAE

Egypt

N/A

Telecommunications

N/A

Feb 2010 to Dec 2010 (10 months)
Service proffessional at Stream iternational global servics

Experience Details

Service proffessional

Customer Service/Support

Entry Level

• Activating customers newly bought devices
• All the trouble shooting required to resolve a customer issue
• Solving and responding to customer inquiries in a fast professional way


Company Details

Stream iternational global servics

Egypt

N/A

Consumer Services

N/A

Dec 2010 to Jan 2011 (1 month)
Customer service at Etisalat UAE

Experience Details

Customer service

Customer Service/Support

Entry Level

• Handles customer inquiries from beginning of the inquiry to it’s closing
• Resolves customer complaints & problems aiming for customer satisfaction
• Optimizes customer contact opportunities
• Employs RCC training skills to:
- Adhere to the call script
- Adhere to the communication process
- Achieve communicates return to queue, short answered calls, and abandoned percentage communicated targets
- Achieve quality communicated targets
• Alerts the Team Leader on issues or concerns that require escalation
• Maintains confidentiality of RCC’s client’s & customer data
• Participates in individual & team training/meetings to bring knowledge up-to-date
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)


Company Details

Etisalat UAE

Egypt

N/A

Telecommunications

N/A

Feb 2010 to Dec 2010 (10 months)
Public relation, mcq data entrie at Central Agency for Public Mobilization And Statistics

Experience Details

Public relation, mcq data entrie

Customer Service/Support

Entry Level

support in the national public Census


Company Details

Central Agency for Public Mobilization And Statistics

Egypt

More then 1000 employees

Government

N/A

Sep 2006 to Jan 2007 (4 months)
Public relation, mcq data entrie at Central Agency for Public Mobilization And Statistics

Experience Details

Public relation, mcq data entrie

Administration

Entry Level

support in the national public Census


Company Details

Central Agency for Public Mobilization And Statistics

Egypt

N/A

Government

N/A

Sep 2006 to Jan 2007 (4 months)
Public relation, mcq data entrie (volunteer) at Central Agency for Public Mobilization And Statistics

Experience Details

Public relation, mcq data entrie (volunteer)

Administration

Entry Level

support in the national public Census


Company Details

Central Agency for Public Mobilization And Statistics

Egypt

N/A

Government

N/A

Sep 2006 to Jan 2007 (4 months)

Achievements


top performer in may - august & September 2013


top performer in may 2013
top performer april 2014


top performer in may - august & September 2013
- top performer April 2014
- best call of the month April 2014


leading my account to achieve the best result and most accurate timing delivery time


top new comer performance march 2010
top performer in april 2010


recognized at top performer 4 times , first time in etisalat UAE as best newcomer performance , then help my team achieve rank 1 on floor KPI'z result also was ranked # 1 agent for the month of may duting working with etisalat. employee of the month 2 times during the time working for Vodafone Egypt

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Tanta University, Egypt

Not specified

accounting

N/A

Tanta University
2000 - 2007
Technical Diploma in high school

Education Details

Technical Diploma

high school

thanawia aama, Egypt

Not specified

N/A

N/A

thanawia aama
1997 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elsadat el thanawya

Egypt

1998

B / Very Good / 75 - 85%

N/A

elsadat el thanawya
1998

Certifications

ICDL
Aug 2008

Certificate details

ICDL

Aug 2008

N/A

N/A

N/A

N/A

Customer service
Oct 2009

Certificate details

Customer service

Oct 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Customer service

Oct 2009

INFC

N/A

Training/Course Details

Peachtree

Sep 2009

INFC

N/A

Training/Course Details

accounting , auditing

Jan 2008

abo amo

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

Account Executive / Document ControllerAccount Executive At Egysacom Handling Vodafone AccountAccountantAccountingAccounting , AuditingAdmin AssistantAdmin SupervisorAdministrationArabicBusiness Services - OtherCall CentersComputer MaintenanceComputer SkillsConstruction - Industrial Facilities And InfrastructureConsumer ServicesCummonication SkillsCustomer CareCustomer Care RepCustomer ServiceCustomer Service RepresentativeCustomer-orientedDocument ControlEnglishFinanceFootballGermanGovernmentHard WorkerHardworkingHigh SchoolICDLInternational Account Advisor , Back Office Technical SupportInternational Account Advisor @ Xceed Supporting DuInternational Account Advisor Supporting DU AccountInternational Account Technical AdvisorInternet ResearchLeaderMicrosoft OfficeMusicOffshoringOutsourcingPeachtreePersistentPresentation SkillsPublic Relation, Mcq Data EntrieReadingRetailSenior OUTBOUND/IN-BOUND / TECHNICAL SupportService ProffessionalService ProffisionalSpanishSportSupermarketsSupportTP DubaiTeam BuildingTeam PlayerTechnical SupportTelecommunicationsTelesalesTrainerWritingXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Beginner

: Intermediate

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Computer Maintenance

Computer Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

1-3 years

cummonication skills

cummonication skills

: Advanced

: High

:

3-5 years

Fields of Expertise

customer care rep

customer care rep

: Expert

: Extreme - I love it!

:

1-3 years

call centers

call centers

: Expert

: High

:

5-7 years

technical support

technical support

: Advanced

: Extreme - I love it!

:

1-3 years

finance

finance

: Advanced

: High

:

3-5 years

Admin assistant

Admin assistant

: Advanced

: Extreme - I love it!

:

1-3 years

telesales

telesales

: Advanced

: Medium

:

Less than 1 year

trainer

trainer

: Intermediate

: High

:

Less than 1 year

service proffisional

service proffisional

: Beginner

: Medium

:

Less than 1 year

document control

document control

: Beginner

: High

:

Less than 1 year

accountant

accountant

: Little knowledge

: High

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Persistent, Team Player

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