Taiseer Nour

Operations ManagerFull Time

• Job Details:Main Duties & Responsibilities: • Overseeing a multi-site with multi-disciplined teams OUR VALUES AND BEHAVIORS Respect - This means respecting each other, great communication, valuing contributions, respecting differences and supporting one another. Collaboration - This is all about teamwork and remembering that we are all working towards the same goal. It’s also about how we work with our clients and their other suppliers. We are one team! Integrity - This is about being honest, reliable and trustworthy and always delivering on promises. Innovation - This is about striving to always improve, working smarter, coming up with new ideas and having the confidence to share them. At the same time it’s about embracing change. Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations to build value and give us and our clients a real competitive advantage. Trust - This is all about being consistent, organized and reliable. It’s also about doing what you say you are going to do and not promising what you can’t deliver. 2 • Driving visible service delivery by ensuring a high level of care is achieved in region, evident by internal and external inspection outcomes • Periodically managing internal audits with regards to service standards and compliance ensuring that agreed KPIs and SLAs are delivered • Setting targets and support the quality and financial performance of each site , evident through growth in each site`s contribution and quality outcomes • Supporting bespoke training and development plans for the corporate Managers within your region, evidenced by monthly one to ones, quarterly supervisions and annual appraisals • The day to day management and leadership of corporate Managers in our portfolio. Continually encouraging high morale and engagement and promoting a culture of outstanding performance, evident through appraisal outcomes • Attracting, engaging, retaining and developing talent within each corporate monitoring recruitment processes, turnover & attrition in line with company policies and procedures, ensuring that right to work standards are adhered to • Developing and executing innovative approaches to maximize quality performance and regulatory outcomes • Delivering end to end people management processes (where appropriate) in partnership with HR • Maximizing profitability through revenue generation, expense control and ongoing market analysis • Staying abreast of current and evolving CQC regulations and sharing these with corporate Managers to ensure safe and current practice • Demonstrating an understanding of the overall senior care market and unique niche within the market, planning forward to sustain the viability of the corporate to local market needs • Ensuring regular and routine audit of CQC key lines of inquiry leading to the development of a robust action plan evidencing progress against prioritized actions • As a minimum, conduct a monthly comprehensive audit & site visit with each corporate. Conduct unannounced hours visits to corporate once a month or more frequently if the risk is perceived or inferred. • Supporting the Operations Director to deliver the above in line with the Companies Vision, values and strategy, evidenced by accurate and timely reporting, clear communication whilst being self- directed. • Overall knowledge of Profit & Loss (P&L) business management (pricing, financial reporting, census measures, variance reports, labor reports, etc.) • Understands and utilizes the business intelligence reports/tools to manage and enhance your business operation • Attend and contribute to the corporate agenda, attending Quality Review Meetings and routine finance meetings and other meetings as required, sharing knowledge of the corporate and indicating targets set and progress made by your direction and support • Ensuring corporate is safe by ensuring Health & Safety policies and best practice are embedded and adhered to. • Undergo any reasonable task requested

Regional Operations ManagerFull Time

• Job Details: Follow up with customer satisfaction level and troubleshoot client's complaint from A to Z taking our service quality to the next level  Implement all regional policies and procedures; maintain consistency and uniformity of systems in order to ensure fairness among all staff.  Achieve maximum customer satisfaction by cooperating and coordinating with all colleagues.  Make Sure that all employees are in accordance with the schedule.  Ensure the safe and continuous operation of all equipment.  Make sure that all the equipment is working properly and to take the necessary action in case of any abnormal.  Review the Attendance of all staff.  Review and implementation of all policies to combat infection.  Staff training on how to protect themselves from infection.  Make sure that employees do not leave their Departments during the work without permission and approval from their boss.  Run audits on a regular daily reservation system and cash handling.  The power to motivate as well as a deduction from the salary of all employees.  Ensure that all branches is staffed with personnel qualified for the job, continuously trained, motivated and developed to meet the current accountabilities and the branch future manpower recruiting needs.  Maintain professional relationships with key personnel who can influence the business such as doctors, suppliers, opinion leaders, influential authorities and governmental officials.  Developing and maintaining agreements and contracts with both private and governmental entities to support branch target.  Plan, organize and control promotional activities to accomplish marketing and sales objectives established.  Prepare and submit monthly report/chart on all activities, sales performance of staff, market feedback, trends and all market dynamics to the Executive Director.  Perform other related duties, as required.

Operations Commercial ManagerFull Time

• Job Details:*Direct and coordinate activities involving sales of medical services *Identify growth opportunities and potential deals within medical market segments. *Generate new leads, and show partnership opportunities. *Attend Medical conferences and expand the clients' network *Ensuring that customer requests are responded in an accurate and timely manner. *Resolve customer complaints regarding sales and service *Maintain and improve current clients' relations for long term cooperation, and communicating with them for opening new business' opportunities and services *Create and develop presentations and use new methods to approach new clients *Collaborate with the marketing dept. to close the deal and determine price schedules and discount rates. *Continually providing regular reports about customer's performance and their level of satisfaction. *Increase the retention rate for current accounts and attracting new clients