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Taha Hussien Ahmed

Receptionist

Dokki, Giza, Egypt

Work Experience

  • ReceptionistFull Time

    Al wathba National insurance co. Abu Dhabi

    Oct 2021 - Oct 2023 -2 yrs

    United Arab Emirates , Abu Dhabi

    • Job Details:I was working on The Claims department my responsibilities were collecting the documents from the clients and checking the accidents reports, opening the files of accidents on our company systems guide the clients to the following steps, handling the crowd time in the reception, arranging the interview time with my manager critical needs,
  • AdministrativeFull Time

    Al madani group DUBAI

    Feb 2019 - Apr 2021 -2 yrs, 2 months

    United Arab Emirates , Dubai

    • Job Details:Maintains administrative workflow by studying methods and implementing cost reductions when needed. Develops administrative/support staff by providing information, educational opportunities, and coaching. Contribute in the preparation of the annual budget, including compiling data and projections. Attend meetings, and workshops for self and reporting staff to enhance professional development of self and others. Ensure effective maintenance process with regards to office supplies and machines. Develop procedural changes to enable unit to function more effectively. Collaborates with the Office Manager and others in establishing work priorities. Active participation in office management, including handling general clerical tasks Organize and prepare meeting schedules for various departments Ensure meeting spaces are properly requisitioned ahead of schedule Manage office equipment and supplies, and ordering new equipment and supplies as needed Work collaboratively with other departments to help solve clerical issues Handling communication with accounting department to provide manage invoices, payments, and receipts and handling purchasing if needed Confer with the human resources department to provide assistance with payroll, personnel databases, and other duties Represent department managers or other senior-level officers in meetings, including taking notes and recordings as needed Handling other process related to follow up work and support colleagues in the department Write report Daily, weekly report or other needed Handling day-to-day operations Supervise the implementation of the tracking system for all storage and work on the month inventory physical count to be submitted to the office Manager. Participates in ensuring the smooth functioning of the unit. Prepare and revise the contracts. Handling client and solve their problems and complaints. Answering phone calls and greeting the clients. Making monthly sales reports. Develop and update the administrative system and maintain the filing system. Schedule and coordinate staff and other meetings. Administrative writing skills.
  • Call Center AgentFull Time

    Raya

    Aug 2017 - Jul 2018 -11 months

    Egypt , Cairo

    • Job Details:Handling customers over the phone Problem solving. Build a good Rapport with Clients over the phone. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers' accounts. Follow up on customer interaction. Undertake training to improve employees' performance. Monitor work to identify issues and track progress. Serve as a conduit between the call center management and agents. Take agents' views and feedback on board, with an aim to set team goals. Motivating the team to achieve organizational goals.
  • Education

    • College Diploma in General diploma in TEFL 'teaching English as a foreign language'

      Tanta University

      Jan 2017 - Jan 2018 - 1 Year

    • Very Good in english

      The Higher Institute For Languages & Translation Almansura

      Jan 2012 - Jan 2016 - 4 yr

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Toeafl

      Axon·2017
    • General Diploma - High Studies

      Tanta University·2016
    • microsoft office

      the axon company branch tanta·2011
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