Oleksandr Poriechkin

Project manager/Retention managerFull Time

• Job Details:• Ensuring efficient communica

Head of Customer SupportFull Time

• Job Details:• Reporting to the CEO regardi

Customer Support SupervisorFull Time

• Job Details:Managing the customer support team of 60 people, supervising and coordinating customer support representatives. • Took part in creating and maintaining call centre from scratch. • Observing and evaluating workers' performance; • Assigning duties and issuing instructions to workers; • Training the employees, interpreting work procedures and company policies to staff; • Planning work schedules according to workloads; • Helping workers to solve problems and complete their work; • Resolving complaints and answering questions of customers concerning services and procedures; • Reviewing and checking work of subordinates such as reports and correcting errors; • Communicating with other departments and management to resolve problems and optimize working process, making recommendations to management regarding staff and procedures improvement; • Hiring and discharging workers.