Basic Info

Omar Mansour

1 year

Giza - Haram, Egypt

High School

Student

Work Experience

Master of Ceremonies (MC) at New Level Egypt

Experience Details

Master of Ceremonies (MC)

Project/Program Management

Experienced (Non-Manager)

The MC’s main tasks are to introduce performers or speakers in a way that puts them at ease, announce items on the agenda, and recognize sponsors. He must also be able to perform each of these tasks in a timely fashion, ensure a seamless transition between sections of the program and keep the event moving at a steady pace within time constraints. Skilled emcees create an atmosphere of interest and expectation. Most do so by providing some humor during the transitions or giving a brief description of the next item on the list.


Company Details

New Level Egypt

Cairo, Egypt

51-100 employees

Business Services - Other

N/A

Aug 2016 to present (4 months)
Business Developer (intern) at Save.it

Experience Details

Business Developer (intern)

Business Development

Student

Responsible for analyzing business opportunities and pursuing them. Responsible for Market research for potential Business partners and clients. Responsible for measuring week to week business performance to ensure growth.


Company Details

Save.it

Giza, Egypt, Egypt

1-10 employees

Financial Services

N/A

Oct 2016 to present (2 months)
Customer Service Agent at Vodafone UK

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

Handle British customers inquiries and complains.
Ensure customer delight and satisfaction.
Provide customer with accurate information and right solutions.
Log customer details on the CRM.
Preform other duties as assigned by management


Company Details

Vodafone UK (multinational)

6th of October, Egypt

501-1000 employees

Consumer Services

N/A

Oct 2016 to present (2 months)
Support Associate at Convergys

Experience Details

Support Associate

Customer Service/Support

Experienced (Non-Manager)

Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.


Company Details

Convergys (multinational)

Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Aug 2016 to Sep 2016 (1 month)
CSR at Teleperformance Egypt

Experience Details

CSR

Customer Service/Support

Entry Level

Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.


Company Details

Teleperformance Egypt (multinational)

Egypt

More than 1000 employees

Consumer Services , Outsourcing/Offshoring

N/A

Dec 2015 to Aug 2016 (8 months)
English Instructor at Smart Businesses

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Smart Businesses

Giza, 6 October, Egypt

N/A

Education

N/A

May 2015 to Oct 2015 (5 months)

Education

Bachelor's Degree in Arts English Department

Education Details

Bachelor's Degree

Arts English Department

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2014 - 2018 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

La Rose Di Lisiuex

Egypt

2014

A / Excellent / 85 -100%

N/A

La Rose Di Lisiuex
2014

Certifications

Certificate details

Code for youth HACKATHON

Sep 2015

N/A

N/A

N/A

Microsoft Egypt

In this all inclusive hackatho

Certificate details

Organizing International Day of Persons with Disabilities

Dec 2015

N/A

N/A

N/A

The Egyptian sport association for Persons with Disabilities

International Day of Persons w

Certificate details

Participating in the 3rd Nile Basin Youth Assembly

Nov 2015

N/A

N/A

N/A

Ministry of Youth and Sports

Aims of the summit

Fostering

Certificate details

Career Coaching Program

Jun 2013

N/A

N/A

N/A

Cairo University

All of us want to succeed in l

Certificate details

Participating in the national conference for youth parliament

Apr 2014

N/A

N/A

N/A

Ministry of Youth and Sports

The organization funds and supports innovative work by young people, by providing young people between the ages of 13 and 28 years with a resource base to conceptualize and execute their own projects

Certificate details

Participating in the Arabic conference

Nov 2013

N/A

N/A

N/A

Ministry of Youth and Sports

N/A

Certificate details

Participating in the program of preparing volunteers for the eighth regional Paralympic games in Middle East and North Africa

Aug 2014

N/A

N/A

N/A

Ministry of Youth and Sports

N/A

Certificate details

Organizing the eighth regional Paralympic games in Middle East and North Africa

Dec 2014

N/A

N/A

N/A

Special Olympics

N/A

Certificate details

Participating in Ana w Nahno development program for children

Dec 2010

N/A

N/A

N/A

Culture and education for the child and family foundation

N/A

Training and Courses

Training/Course Details

Personal Skills Development

Oct 2009

Arab European center for youth and development

community development –aims achievement- self understand- team work skills- leadership skills

Training/Course Details

Drug Prevention

Nov 2009

Addiction Treatment & Abuse Fund

N/A

Training/Course Details

Chinese Paper Cut

Aug 2010

Chinese cultural center

N/A

Training/Course Details

Social Media

Jul 2013

Canadian training center of human of developmen

N/A

Training/Course Details

T.O.T in preparing the youth leaders to prevent drug and smoke addiction

Sep 2013

Plan Egypt, Ministry of Youth &Addiction; Treatment & Abuse Fund

N/A

Training/Course Details

Dialogue as a tool to mutual understanding

Aug 2014

Egyptian Youth Federation

N/A

Training/Course Details

Getting started with Alice

Feb 2014

Ministry of Communication and information Technology

N/A

Training/Course Details

New places for civic and political participation

Jul 2014

Sting, Mesha, Ambassadors for dialogue and Moltaqa

N/A

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Profile Skills and Keywords

AdaptiveAndroidArabicArts English DepartmentBusinessBusiness DeveloperBusiness Services - OtherCSRCareer Coaching ProgramChinese Paper CutCode For Youth HACKATHONConsumer ServicesConvergysCustomer ServiceCustomer Service AgentCustomer-orientedDialogue As A Tool To Mutual UnderstandingDrug PreventionEducationEnglishEnglish InstructorFinancial ServicesFlexibleFoodFrenchGermanGetting Started With AliceHard WorkerI Have A Work Experience In TranslationInternetMaster Of Ceremonies (MC)Microsoft OfficeMicrosoft OutlookNew Places For Civic And Political ParticipationOffshoringOrganizing International Day Of Persons With DisabilitiesOrganizing The Eighth Regional Paralympic Games In Middle East And North AfricaOutsourcingParticipating In Ana W Nahno Development Program For ChildrenParticipating In The 3rd Nile Basin Youth AssemblyParticipating In The Arabic ConferenceParticipating In The National Conference For Youth ParliamentParticipating In The Program Of Preparing Volunteers For The Eighth Regional Paralympic Games In Middle East And North AfricaPersonal Skills DevelopmentProgram ManagementProjectSightseeingSocialSocial MediaSupportSupport AssociateT.O.T In Preparing The Youth Leaders To Prevent Drug And Smoke AddictionTeam PlayerTeleperformance EgyptVodafone UKWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

German

German

: Intermediate

: Beginner

: Beginner

: Intermediate

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

1-3 years

I have a work experience in translation

I have a work experience in translation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Social, Team Player

Online Presence

https://eg.linkedin.com/in/oyousriihttps://www.facebook.com/oyousriihttps://twitter.com/oyousrii

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