Basic Info

Omar Mansour

2 years

Cairo, Egypt

High School

Entry level

Work Experience

Guest Service - Agent at Rixos

Experience Details

Guest Service - Agent

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Makes appropriate selection of rooms based on guest needs.
Codes electronic keys.
Non-verbally Confirms the room number and rate.
Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
Ensures guest knows location of room, and arranges for team member to accompany guest to room.
Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensures rooms and services are correctly accounted for within guest statement.
Properly accounts for services provided by the hotel.
Assists guests with check out payments or charges.
Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Converts foreign currency at current posted rates.
Greets customers immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs.
Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remains calm and alert especially during emergency situations and heavy hotel activity.
Plans and implements detailed steps by using experienced judgment and discretion.


Company Details

Rixos (multinational)

Matruh, Egypt

51-100 employees

Hospitality/Hotels

N/A

May 2017 to Oct 2017 (5 months)
Front Desk - Receptionist at Sol Y Mar Naama Bay

Experience Details

Front Desk - Receptionist

Hospitality/Hotels/Food Services

Entry Level

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Makes appropriate selection of rooms based on guest needs.
Codes electronic keys.
Non-verbally Confirms the room number and rate.
Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
Ensures guest knows location of room, and arranges for team member to accompany guest to room.
Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensures rooms and services are correctly accounted for within guest statement.
Properly accounts for services provided by the hotel.
Assists guests with check out payments or charges.
Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Converts foreign currency at current posted rates.
Greets customers immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs.
Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remains calm and alert especially during emergency situations and heavy hotel activity.
Plans and implements detailed steps by using experienced judgment and discretion.


Company Details

Sol Y Mar Naama Bay

Red Sea, Egypt

101-500 employees

Hospitality/Hotels

N/A

Dec 2016 to Apr 2017 (4 months)
Business Developer (intern) at Save.it

Experience Details

Business Developer (intern)

Business Development

Student

Responsible for analyzing business opportunities and pursuing them. Responsible for Market research for potential Business partners and clients. Responsible for measuring week to week business performance to ensure growth.


Company Details

Save.it

Giza, Egypt

1-10 employees

Financial Services

N/A

Oct 2016 to Nov 2016 (1 month)
CSR at Western Union

Experience Details

CSR

Customer Service/Support

Entry Level

Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.


Company Details

Western Union (multinational)

Egypt

More than 1000 employees

Consumer Services , Outsourcing/Offshoring

N/A

Dec 2015 to Aug 2016 (8 months)
English Instructor at Concept Egypt

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Concept Egypt

Giza, Egypt

N/A

Education

N/A

May 2015 to Oct 2015 (5 months)

Education

Bachelor's Degree in Arts English Department

Education Details

Bachelor's Degree

Arts English Department

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2014 - 2018
High School - Thanaweya Amma

High School Details

Thanaweya Amma

La Rose Di Lisiuex

Egypt

2014

A / Excellent / 85 -100%

N/A

La Rose Di Lisiuex
2014

Certifications

Certificate details

Code for youth HACKATHON

Sep 2015

N/A

N/A

N/A

Microsoft Egypt

In this all inclusive hackatho

Certificate details

Organizing International Day of Persons with Disabilities

Dec 2015

N/A

N/A

N/A

The Egyptian sport association for Persons with Disabilities

International Day of Persons w

Certificate details

Participating in the 3rd Nile Basin Youth Assembly

Nov 2015

N/A

N/A

N/A

Ministry of Youth and Sports

Aims of the summit

Fostering

Certificate details

Career Coaching Program

Jun 2013

N/A

N/A

N/A

Cairo University

All of us want to succeed in l

Certificate details

Participating in the national conference for youth parliament

Apr 2014

N/A

N/A

N/A

Ministry of Youth and Sports

The organization funds and supports innovative work by young people, by providing young people between the ages of 13 and 28 years with a resource base to conceptualize and execute their own projects

Certificate details

Participating in the Arabic conference

Nov 2013

N/A

N/A

N/A

Ministry of Youth and Sports

N/A

Certificate details

Participating in the program of preparing volunteers for the eighth regional Paralympic games in Middle East and North Africa

Aug 2014

N/A

N/A

N/A

Ministry of Youth and Sports

N/A

Certificate details

Organizing the eighth regional Paralympic games in Middle East and North Africa

Dec 2014

N/A

N/A

N/A

Special Olympics

N/A

Certificate details

Participating in Ana w Nahno development program for children

Dec 2010

N/A

N/A

N/A

Culture and education for the child and family foundation

N/A

Training and Courses

Training/Course Details

Personal Skills Development

Oct 2009

Arab European center for youth and development

community development –aims achievement- self understand- team work skills- leadership skills

Training/Course Details

Drug Prevention

Nov 2009

Addiction Treatment & Abuse Fund

N/A

Training/Course Details

Chinese Paper Cut

Aug 2010

Chinese cultural center

N/A

Training/Course Details

Social Media

Jul 2013

Canadian training center of human of developmen

N/A

Training/Course Details

T.O.T in preparing the youth leaders to prevent drug and smoke addiction

Sep 2013

Plan Egypt, Ministry of Youth &Addiction; Treatment & Abuse Fund

N/A

Training/Course Details

Dialogue as a tool to mutual understanding

Aug 2014

Egyptian Youth Federation

N/A

Training/Course Details

Getting started with Alice

Feb 2014

Ministry of Communication and information Technology

N/A

Training/Course Details

New places for civic and political participation

Jul 2014

Sting, Mesha, Ambassadors for dialogue and Moltaqa

N/A

Jobseeker photo

Verified Badges

Verified skills from trusted partners. Awarded badges are strong signal of high potential in certain skills.

Profile Skills and Keywords

AdaptiveAndroidArabicArts English DepartmentBusinessBusiness DeveloperCSRCareer Coaching ProgramChinese Paper CutCode For Youth HACKATHONConsumer ServicesCustomer ServiceCustomer-orientedDialogue As A Tool To Mutual UnderstandingDrug PreventionEducationEnglishEnglish InstructorFinancial ServicesFlexibleFoodFood ServicesFrenchFront Desk - ReceptionistGermanGetting Started With AliceGuest Service - AgentHard WorkerHospitalityHotelsI Have A Work Experience In TranslationInternetMicrosoft OfficeMicrosoft OutlookNew Places For Civic And Political ParticipationOffshoringOpera PMSOrganizing International Day Of Persons With DisabilitiesOrganizing The Eighth Regional Paralympic Games In Middle East And North AfricaOutsourcingParticipating In Ana W Nahno Development Program For ChildrenParticipating In The 3rd Nile Basin Youth AssemblyParticipating In The Arabic ConferenceParticipating In The National Conference For Youth ParliamentParticipating In The Program Of Preparing Volunteers For The Eighth Regional Paralympic Games In Middle East And North AfricaPersonal Skills DevelopmentRixosSightseeingSocialSocial MediaSupportT.O.T In Preparing The Youth Leaders To Prevent Drug And Smoke AddictionTeam PlayerWatching MoviesWestern Union

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

German

German

: Intermediate

: Beginner

: Beginner

: Intermediate

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Opera PMS

Opera PMS

: Advanced

: Extreme - I love it!

:

1-3 years

I have a work experience in translation

I have a work experience in translation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Social, Team Player

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