Basic Info

Mahmoud Mohamed

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Spinneys Middle East

Experience Details

Customer Service Representative

Sales/Retail

Experienced (Non-Manager)

I responsible for customer service department in Spinneys retail , handling customers , follow up complaints , responsible for refund products , check the promotion availability , check changed price , check products expiry date , check prices of our competitors and comprise it with our price , responsible for the competitions how to organize and explain the process and rules to the customers , answering all customers inquires at any field inside the company .


Company Details

Spinneys Middle East (multinational)

Egypt

N/A

FMCG, Retail

N/A

Jun 2012 to present (5 years 3 months)
Customer Service Supervisor at Spinneys Middle East

Experience Details

Customer Service Supervisor

Customer Service/Support

Experienced (Non-Manager)

I responsible for customer service department in Spinneys retail , handling customers , follow up complaints , responsible for refund products , check the promotion availability , check changed price , check products expiry date , check prices of our competitors and comprise it with our price , responsible for the competitions how to organize and explain the process and rules to the customers , answering all customers inquires at any field inside the company .


Company Details

Spinneys Middle East (multinational)

Giza, Egypt

501-1000 employees

Retail, Consumer Services

N/A

Jul 2013 to present (4 years 2 months)
Customer service representative at Vodafone

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Egypt

N/A

Telecommunications

N/A

Dec 2011 to Apr 2012 (4 months)
Official contract at Cable Network Egypt (CNE)

Experience Details

Official contract

Customer Service/Support, Sales/Retail

Entry Level

N/A


Company Details

Cable Network Egypt (CNE)

Egypt

N/A

Retail, Entertainment , Marketing and Advertising

N/A

Oct 2009 to Feb 2011 (1 year 4 months)

Achievements


I am a traniee customer service supervisor

Education

Bachelor's Degree in English Language and Literature

Education Details

Bachelor's Degree

English Language and Literature, General

Continuing Education AUC, Egypt

C / Good / 65 - 75%

N/A

N/A

Continuing Education AUC
2008 - 2011
Vocational in English Language and Literature

Education Details

Vocational

English Language and Literature, General, English

Continuing Education AUC, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Continuing Education AUC
2008 - 2011
Bachelor's Degree in Sociology

Education Details

Bachelor's Degree

Sociology

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010
Bachelor's Degree in sociology

Education Details

Bachelor's Degree

sociology , physiology

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2005

B / Very Good / 75 - 85%

N/A

Orman
2005

Certifications

general English
May 2012

Certificate details

general English

May 2012

B+

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

General English

May 2012

American University in Cairo

N/A

Training/Course Details

Customer Service

Jan 2012

Vodafone (smart village)

N/A

Training/Course Details

Customer Service & Retail

Jun 2013

Spinneys

N/A

Microsoft at kit
Mar 2013

Training/Course Details

Microsoft

Mar 2013

kit

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentConsumer ServicesCustomer ServiceCustomer Service & RetailCustomer Service RepresentativeCustomer Service SupervisorCustomer-orientedData EntryEnglishEnglish Language And LiteratureEntertainmentFMCGGeneralGeneral EnglishInnovativeInteractiveMarketing And AdvertisingMarktingMicrosoftMicrosoft OfficeMicrosoft OutlookMusicOfficial ContractOrganizerPhysiologyProblem SolverReadingRetailSalesSociologySpinneys Middle EastSupportTelecommunicationsVodafoneWorkingWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: High

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Data Entry

Data Entry

: Advanced

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

sales

sales

: Expert

: High

:

3-5 years

retail

retail

: Advanced

: High

:

1-3 years

FMCG

FMCG

: Advanced

: High

:

3-5 years

Key Skills

Customer-oriented, Organizer, Problem Solver, Innovative, Interactive

Online Presence

http://www.linkedin.com/profile/edit?trk=hb_tab_pro_tophttps://www.facebook.com/Mahmoud.Mohmmed.Abd.Elhamedhttps://www.spinneys-egypt.com

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