Basic Info

Maha Ali

10 years

Alexandria, Egypt

Diploma

Experienced

Work Experience

CRM Specialist at Arab Computers

Experience Details

CRM Specialist

Operations/Management

Experienced (Non-Manager)

•Gathering information regarding complaints from different departments and in some cases from customers if needed
•Reporting to management about the complaint
•Following up the case to make sure it is resolved as soon as possible
•Escalating case to management when needed
•Calling the customer after resolving the case to ensure satisfaction


Company Details

Arab Computers

Alexandria, Egypt, Egypt

51-100 employees

Information Technology Services

wwww.arab-computers.com

Mar 2016 to present (9 months)
Admin and Coordinator Specialist at Ehab Motors

Experience Details

Admin and Coordinator Specialist

Administration

Experienced (Non-Manager)

-Manage related work activities related to Business Development Manager, office work & filing system
-Plan and coordinate calls , meetings, appointments & type minutes of meetings
-Prepare correspondence, including the drafting of e-mail replies
-Prepare invoices, reports, memos, letters and other documents
-Setup & coordinate all external meetings
-Assist in handling the marketing activities of the company
-Manage travel and accommodation arrangements of the Chairman
-Other duties as assigned


Company Details

Ehab Motors

Alexandria, Egypt

1-10 employees

Automotive

N/A

Feb 2015 to Jan 2016 (11 months)
Social media team member at Eshtereely

Experience Details

Social media team member

Business Development

Entry Level

•record most customer complaint at social media channels
• create social media promotions
•Answer face book page messages and inquiries
•Watch & Study competitor work at most social media Chanels


Company Details

Eshtereely

Alexandria, Egypt

N/A

Retail

www.eshtereely.com

Oct 2014 to Jan 2015 (3 months)
Social Media Specialist at Damac Alex

Experience Details

Social Media Specialist

Media/Journalism/Publishing

Entry Level

• Responding to inquiries, comments and complaints generated through social media
•Building relationships with online customers, through Facebook, whatsApp and Email.
•Thinking creatively and strategically in all social media promotions.
•Constantly measuring results and reviewing what is working and what needs improvement, and giving feedback to the company’s administration.


Company Details

Damac Alex

Alexandria, Egypt

1-10 employees

Real Estate/Property Management

N/A

Jun 2014 to Sep 2014 (3 months)
Customer Service Associate at RamaHost

Experience Details

Customer Service Associate

Customer Service/Support

Experienced (Non-Manager)

•Answer customer calls and inquiries for assistance either in person
•Handling e-mails and faxes and office bills
•Communicate and coordinate with internal department.
•Arranges meetings and appointments.
•Following up with the customers.


Company Details

RamaHost

Alexandria, Egypt

1-10 employees

Information Technology Services

www.ramahost.com

Apr 2014 to Jun 2014 (2 months)
HR Assistant for IT at Pharmaoverseas

Experience Details

HR Assistant for IT

Administration, Human Resources

Experienced (Non-Manager)

•Assist in resolving any administrative problems
•Prepare reports for IT manager
•Schedule and coordinate meetings, appointments and travel arrangements for Managers
•Manage & coordinates training plan for department
•inform job applicants of their acceptance information or rejection for employment
•Keep track of address changes, changes in job titles, benefits, and salaries.


Company Details

Pharmaoverseas

Alexandria, Egypt

101-500 employees

Pharmaceuticals

www.pharmaoverseas.com

Dec 2009 to Apr 2014 (4 years 4 months)
Training Coordinator at CompEx For IT

Experience Details

Training Coordinator

Administration

Experienced (Non-Manager)

Following up daily attendance
 Preparing & Sending offers to all the customers
 Coordination courses , schedules according customer requirements
 Following up the attendance certificate from IBM
 Daily & Monthly report for direct manager
 Coordinator of the Super User project that was supplied by MCIT , EGP &
ICDL

Pearson


Company Details

CompEx For IT

Alexandria, Egypt

N/A

Information Technology Services

www.compexit.com

Sep 2005 to Sep 2009 (4 years)

Education

Technical Diploma in Human Resources

Education Details

Technical Diploma

Human Resources

Alexandria University, Egypt

C / Good / 65 - 75%

Diploma in Human Resources in 2012

N/A

Alexandria University
2011 - 2012
Bachelor in Accounting

Education Details

Bachelor

Accounting

Alexandria University, Egypt

Not specified

Bachelor in commerce Accounting department in 2003 Diploma in Human Resources in 2012

N/A

Alexandria University
1998 - 2003

Certifications

ICDL
Mar 2007

Certificate details

ICDL

Mar 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

communication Skills

Dec 2011

Profile Training Center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdmin And Coordinator SpecialistAdministrationArabicAutomotiveBusinessCRM SpecialistCommunication SkillsCustomer Relationship ManagementCustomer ServiceCustomer Service AssociateCustomer-orientedEnglishExcellent Organization And Written Communication SkillsExecutorFrenchHR Assistant For ITHuman ResourcesHuman Resources (HR)ICDLInformation Technology ServicesInternetJournalismManagementMediaOffice ManagementOrganizerPharmaceuticalsPresenterProperty ManagementPublic Relations (PR)PublishingReadingReal EstateRetailSalesSelf DevelopmentSocialSocial MediaSocial Media SpecialistSocial Media Team MemberSportSupportTraining Coordinator

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Office Management

Office Management

: Advanced

: High

:

5-7 years

Excellent organization and written communication skills

Excellent organization and written communication skills

: Advanced

: High

:

More than 7 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Beginner

: Extreme - I love it!

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: High

:

1-3 years

Sales

Sales

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Customer Relationship Management

Customer Relationship Management

: Beginner

: High

:

Less than 1 year

Key Skills

Executor, Presenter, Customer-oriented, Organizer, Social

Online Presence

http://www.linkedin.com/pub/maha-ali/20/760/88bhttps://www.facebook.com/MahaAlex81

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