Jack Marston

English Travel Advisor

• Job Details:Delivered exceptional customer service by assisting passengers with flight bookings, itinerary changes, and travel inquiries via phone and email. Provided expert advice on fares, schedules, baggage policies, seat options, and travel restrictions to ensure smooth travel experiences.

English Customer Service Advisor

• Job Details:Managed customer inquiries efficiently and resolved over 50 customer inquiries per day, maintaining around a 95% customer satisfaction rate. Provided support for multi-channel via phone and chat.

Supervisor & Quality Control

• Job Details:Supervised a team of 20 employees, achieving a 98% on-time production rate. Conducted quality inspections on 5,000+ textile items monthly.