Basic Info

Islam Abdel-Ghafour

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

International Customer Service Advisor at Vodafone UK

Experience Details

International Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

My job was mainly handling customer inquiries regarding their mobile lines and settling disputes as i was a customer relation adviser too. we were serving the customers on the United Kingdom only.


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Consumer Services

www.vodafone.co.uk

Dec 2016 to Jul 2017 (7 months)
Trainee Engineer (intern) at Tefal Zahran

Experience Details

Trainee Engineer (intern)

Engineering - Mechanical/Electrical, Manufacturing/Production, Education/Teaching

Student

The training was about used ways for manufacturing different household products in addition to preparing chocolate bars as a different activity in Tefal Zahran. It was a tour for delivering an overview about the company's activities and industrial processes for students.


Company Details

Tefal Zahran

Alexandria, Egypt

101-500 employees

Food and Beverage Production, Manufacturing, Personal Care and Services

www.zahrangroup.com

Sep 2013 to Sep 2013
Trainee Engineer (intern) at Egyptian Copper Works

Experience Details

Trainee Engineer (intern)

Manufacturing/Production, Education/Teaching, Training/Instructor

Student

The training provided an overview used for fabricating many products from scrap metals and ingots till getting sheet metals and bulks ready for different manufacturing processes like deep drawing, wire drawing, extrusion, casting........etc.


Company Details

Egyptian Copper Works

Alexandria, Egypt

501-1000 employees

Manufacturing, Engineering Services, Personal Care and Services

www.copperworks.egypt.com

Jul 2013 to Jul 2013
Trainee Engineer (intern) at Fac Filter

Experience Details

Trainee Engineer (intern)

Education/Teaching, Quality, Manufacturing/Production

Student

Our role was to focus and learn all the processes involved in manufacturing cars' filters from A to Z, plus knowing procedures used for producing customized filters for special purposes and how the quality department performs it's functions.


Company Details

Fac Filter

Alexandria, Egypt

501-1000 employees

Engineering Services, Manufacturing

http://www.facfilter.net/

Aug 2012 to Aug 2012

Education

Bachelor's Degree in Production Engineering

Education Details

Bachelor's Degree

Production Engineering

Faculty of Engineering, Alexandria University, Egypt

C / Good / 65 - 75%

I've studied primary engineering subjects like physics and mathematics plus subjects which related to engineering design, quality,forming,machining and industrial studies.

My dedication and efforts are directed to industrial engineering branch and engineering quality studies.

Faculty of Engineering, Alexandria University
2008 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abdel-Nasser's School

Egypt

2008

A / Excellent / 85 -100%

N/A

Gamal Abdel-Nasser's School
2008

Certifications

Certificate details

CTL.SC1x: Supply Chain and Logistics Fundamentals

Sep 2015

N/A

https://verify.edx.org/cert/c64e8b40aa1044eb8446e64cb7387f16

N/A

Massachusetts Institute of Technology

A course shows different methods and strategies used for managing forecasting, inventory and transportation.

Certificate details

EX101: Data Analysis - Take It to the MAX()

Jun 2015

N/A

https://verify.edx.org/cert/31ef4f84c5974bc99eca90de4c83fef9

N/A

Delft University of Technology

A course illustrates how to use Ms Excel for analyzing,arranging and visualizing different types of data sets.

Certificate details

QEMx: Quality Engineering and Management

Sep 2015

N/A

https://verify.edx.org/cert/f2d62354300a4985a55322de72cb8cfe

N/A

Technische Universität München

A course that covers quality principles using DMAIC process which means(define, measure, analyze, improve and control) to get better results for applying quality programs.

Certificate details

QM101.1x: Statistics for Business - I

Aug 2015

N/A

https://verify.edx.org/cert/c7f0c1e4de9440b882d05b1afa76409d

N/A

Indian Institute of Management, Bangalore

A course covers descriptive statistics tools and techniques used for inferring information from data sets that help in taking decisions for business.

Certificate details

IS110x: Innovation and IT Management

Sep 2015

N/A

https://verify.edx.org/cert/0ccaff888ecd47259759394f17b3d8ae

N/A

Indian Institute of Management Bangalore

A course that gives an overview of IT technology used today and how to get benefited from it while reducing its risks.

Certificate details

STEEL101x: Introduction to Steel

Jun 2015

N/A

https://verify.edx.org/cert/f4dd1e4f2fe04d1b8c8f69797dcbe855

N/A

Tenaris University

An introductory course about steel as a base for modern civilization showing its superior characteristics and ways of the manufacturing process at large scales.

Certificate details

PIPE01x: Introduction to Oil Country Tubular Goods (OCTG)

Sep 2015

N/A

https://verify.edx.org/cert/4b1d5956c2d64d61a56f95c8d2eefa54

N/A

Tenaris University

A course about oil piping systems and process of extraction for oil and gases.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe IllustratorAdobe PhotoshopAnalyticalAnimationArabicCTL.SC1x: Supply Chain And Logistics FundamentalsConsumer ServicesCreative ThinkingCustomer ServiceData AnalysisData CollectionDelicious FoodDocumentary FilmsEX101: Data Analysis - Take It To The MAX()Engineering ServicesEnglishErgonomicsFacility PlanningFlexibleFood And Beverage ProductionGoing Out With FriendsHard WorkerIS110x: Innovation And IT ManagementInternational Customer Service AdvisorInternetManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOnline LearningOnline WorkingOperation ResearchOperationsPIPE01x: Introduction To Oil Country Tubular Goods (OCTG)Personal Care And ServicesPlannerProblem FormulationProblem SolverProductionProduction EngineeringProject ManagementQEMx: Quality Engineering And ManagementQM101.1x: Statistics For Business - IQuality AssuranceQuality ControlResearchSTEEL101x: Introduction To SteelSupportTeachingTrainee EngineerTravellingVideo GamesVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Medium

:

Less than 1 year

Research

Research

: Advanced

: Extreme - I love it!

:

5-7 years

Teaching

Teaching

: Advanced

: High

:

3-5 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

1-3 years

Fields of Expertise

Problem Formulation

Problem Formulation

: Expert

: Extreme - I love it!

:

1-3 years

Data Analysis

Data Analysis

: Advanced

: High

:

Less than 1 year

Facility Planning

Facility Planning

: Advanced

: High

:

1-3 years

Ergonomics

Ergonomics

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

Less than 1 year

Data Collection

Data Collection

: Advanced

: Extreme - I love it!

:

3-5 years

Operation Research

Operation Research

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

https://www.facebook.com/eslam.elghafour

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