Basic Info

Fady Adel

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Retention & loyalty specialist at Orange ADSL

Experience Details

Retention & loyalty specialist

Sales/Retail

Entry Level

I was working in retention and loyalty department.
- I was retaining customers who cancelled their services.
- I was trying to solve their problems by contacting technical team.
- I was handling customers complaints and financial issues.


Company Details

Orange ADSL

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to Jan 2016 (3 months)
Customer Service agent at Vodafone

Experience Details

Customer Service agent

Customer Service/Support

Entry Level

It was a project for Emirates National Bank of Dubai.
-Data update
-Informing bank clients about their new bank.
-Handling all customer questions and inquiries.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2014 to Feb 2015 (5 months)

Education

Bachelor's Degree in Mass Communication / English section

Education Details

Bachelor's Degree

Mass Communication / English section, Public Relations, Marketing

Cairo University, Egypt

A / Excellent / 85 -100%

Public Relations Advertising Marketing Radio & TV Editing Media Campaigns Sociology Digital Marketing

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Patriarchal College

Egypt

2011

A / Excellent / 85 -100%

N/A

Patriarchal College
2011

Certifications

English Course
Apr 2014

Certificate details

English Course

Apr 2014

N/A

N/A

N/A

New horizons

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

ActingAdobe After EffectsAdobe IllustratorAdobe PhotoshopAnalyticalArabicBusiness DevelopmentCRMCreativeCustomer ServiceCustomer Service AgentDancingDrawingEnglishEnglish CourseFrenchMarketingMass Communication / English SectionMicrosoft OfficeMusicPlannerPresenterPublic RelationsReadingRetailRetention & Loyalty SpecialistSalesSony VegasSupportSwimmingTeam PlayerTelecommunicationsTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe After Effects

Adobe After Effects

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Sony vegas

Sony vegas

: Intermediate

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Planner, Presenter, Creative, Team Player

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