Basic Info

Dina Abd elmoneim

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Universal teller at Commercial International Bank of Egypt

Experience Details

Universal teller

Banking

Experienced (Non-Manager)

Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Process all the cash counter transactions accurately in accordance with the set objectives.
• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities.
• Adhere to the bank related the average waiting & serving time in addition to the productivity reports.
• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight
• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.
• Deviations and exceptions reporting in branch monthly exception report in a timely manner
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Adhere to the bank clean desk policy
• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work
• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.


Company Details

Commercial International Bank of Egypt (multinational)

Giza, Egypt

More than 1000 employees

Banking

http://www.cibeg.com/English/Pages/default.aspx

Apr 2017 to present (5 months)
Account manager at Pyramids Capital for securities

Experience Details

Account manager

Sales/Retail

Entry Level

• Coordinating with compliance department regarding opening new accounts or account complaints.
• Monitoring Egyptian and foreign financial markets performance.
• Interpreting financial reports.
• Providing customers by Financial and Technical information about the Stock Market.
• Supporting customers in decision making regarding their portfolios.
• Managing clients orders in corporation with Execution & Trading Desk.
• Handling all corporate actions (IPO, capital increase, rights issue, stock split, stock dividend) in corporation with Operation & Accounting Departments.
• Maximizing company's revenues through maximizing market turnover.
• Reporting daily, weekly and monthly activities to Sales and Trading Director


Company Details

Pyramids Capital for securities

Giza, Egypt

11-50 employees

Financial Services

N/A

Dec 2016 to Mar 2017 (3 months)
Account manager at Pyramids Capital for securities

Experience Details

Account manager

Sales/Retail

Entry Level

• Coordinating with compliance department regarding opening new accounts or account complaints.
• Monitoring Egyptian and foreign financial markets performance.
• Interpreting financial reports.
• Providing customers by Financial and Technical information about the Stock Market.
• Supporting customers in decision making regarding their portfolios.
• Managing clients orders in corporation with Execution & Trading Desk.
• Handling all corporate actions (IPO, capital increase, rights issue, stock split, stock dividend) in corporation with Operation & Accounting Departments.
• Maximizing company's revenues through maximizing market turnover.
• Reporting daily, weekly and monthly activities to Sales and Trading Director


Company Details

Pyramids Capital for securities

Giza, Egypt

11-50 employees

Financial Services

N/A

Dec 2016 to Mar 2017 (3 months)
Call center (intern) at Right line

Experience Details

Call center (intern)

Customer Service/Support

Student

N/A


Company Details

Right line

Giza, Egypt

1-10 employees

Import and Export

N/A

Aug 2015 to Sep 2015 (1 month)
Reception (intern) at Alsafaa

Experience Details

Reception (intern)

Customer Service/Support

Student

N/A


Company Details

Alsafaa

Giza, Egypt

1-10 employees

Import and Export

N/A

Jul 2015 to Aug 2015 (1 month)
Call center, reception (intern) at Al Mostafa

Experience Details

Call center, reception (intern)

Customer Service/Support

Student

N/A


Company Details

Al Mostafa

Giza, Egypt

1-10 employees

Import and Export

N/A

Jun 2015 to Jul 2015 (1 month)

Achievements


i have the black belt in karate i won many medals in tennis

Education

BA in Business administration

Education Details

BA

Business administration , Finance and investment

Misr University for Science and Technology (MUST), Egypt

B / Very Good / 75 - 85%

Management International Finance Introduction to law Politics Accounting

N/A

Misr University for Science and Technology (MUST)
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nile Private School

Egypt

2012

A / Excellent / 85 -100%

N/A

Nile Private School
2012
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerArabicBankingBrokerageBusiness AdministrationBusiness DevelopmentCall CenterCall Center, ReceptionCommercial International Bank Of EgyptCommunicatorCustomer ServiceDivingEnglishFashion MagazinesFinance And InvestmentFinancial ServicesGermanHard WorkerHikingHorror MoviesImport And ExportInternetItalianKarateManagementMicrosoft ExcelMicrosoft OfficeMicrosoft WindowsMicrosoft WordNovelsPastaPhotographyPlantsProblem SolverRainsReadingReceptionRetailSalesSocialSupportSupportiveSushiSwimmingTennisUniversal Teller

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Medium

:

Less than 1 year

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Beginner

: High

:

Less than 1 year

Photography

Photography

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Banking

Banking

: Beginner

: Extreme - I love it!

:

Less than 1 year

Brokerage

Brokerage

: Beginner

: Extreme - I love it!

:

Less than 1 year

Management

Management

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Communicator, Hard worker, Problem Solver, Social, Supportive

Online Presence

http://linkedin.com/in/dina-ahmed-373115115https://m.facebook.com/dondon.ahmed.568?ref=bookmarkshttps://mobile.twitter.com/diahmedd

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