Basic Info

Amr Sisy

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Support Engineer at ElAraby Group (Toshiba Egypt)

Experience Details

IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

Managing (Users,Computers,Groups,etc) VIA Microsoft Active Directory.
Microsoft Lync Console Administration Server .. Updated To skype Bussiness
Kaspersky Administration Kit.
Support Callcenter VIA VPCC Solution Server
Support APN & VPN Connections
Support Blackberry Console Administration Server
VMware VSphere Server Virtualization platform
Configuring & Troubleshooting Microsoft Outlook (Exchange Or Cloud),Thunderbird Linux).
Providing Technical Assistance To Computer System Users.
Resolve Computer Problems VIA Telephone Or From Remote Location.
Enter Commands System Functioning To Verify Correct Operations & Detect Errors.
Confer With Staff, Users, & Management To Establish Requirements For New Systems
Or Modifications.
Prepare Evaluations Of Software Or Hardware, & Recommend Improvements
Determining Causes Of Operating Errors & Deciding What To Do About It
Identifying Complex Problems & Reviewing Related Information To Develop & Evaluate
Options & Implement Solutions.
Writing Training Manuals & Train Computer Users
Setting Up New user's Accounts & Profiles & Dealing With Password Issues.
Data Backup & Recovery Softwares.
Determining Causes Of Operating Errors & Deciding What To Do About It.
Troubleshooting Network Problems & conflicts.
Identify & Solve Hardware/Software/Configuration Problems .
Identify Configuration errors - Hardware failures.
Excellent Maintenance and Troubleshooting Skills.
Identify & Solve Hardware/Software/Configuration Problems .
Identify Configuration errors - Hardware failures.
Familiar with Notebooks/PCs/Printers.


Company Details

ElAraby Group (Toshiba Egypt)

abbasia,cairo, Egypt

More than 1000 employees

Information Technology Services

https://www.elarabygroup.com/

Sep 2014 to present (2 years 3 months)
IT Support Engineer at Radioshack Egypt

Experience Details

IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

Managing (Users,Computers,Groups,etc) VIA Microsoft Active Directory.
Kaspersky Administration Kit.
Configuring & Troubleshooting Microsoft Outlook (Exchange Or Cloud),Thunderbird Linux).
Providing Technical Assistance To Computer System Users.
Resolve Computer Problems VIA Telephone Or From Remote Location.
Enter Commands System Functioning To Verify Correct Operations & Detect Errors.
Confer With Staff, Users, & Management To Establish Requirements For New Systems
Or Modifications.
Determining Causes Of Operating Errors & Deciding What To Do About It.
Troubleshooting Network Problems & conflicts.
Identify & Solve Hardware/Software/Configuration Problems .
Identify Configuration errors - Hardware failures.


Company Details

Radioshack Egypt (multinational)

Dokki, Giza, Egypt

101-500 employees

Information Technology Services

https://radioshack.com.eg/

Jun 2013 to Sep 2014 (1 year 3 months)

Achievements


Bachelor Degree from Culture and Science City Associated to 6th October University, Computer Science Department. (Under the Supervision Of The Ministry Of higher Education)

Education

Bachelor Degree Of Computer Science in Computer Science

Education Details

Bachelor Degree Of Computer Science

Computer Science

Culture and Science city, Egypt

C / Good / 65 - 75%

C++,C#(.NET),Network,Database

N/A

Culture and Science city
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn El Khatab

Egypt

2007

Not specified

N/A

Omar Ibn El Khatab
2007

Certifications

Certificate details

CompTIA A+ (Certified).

Jan 2014

N/A

N/A

N/A

N/A

Certificate details

Cisco IT Essentials (Self Study

May 2015

N/A

N/A

N/A

N/A

Cisco CCNA
Dec 2013

Certificate details

Cisco CCNA

Dec 2013

N/A

N/A

N/A

Computek Training Center

N/A

Certificate details

 Communication Skills

Nov 2015

N/A

N/A

N/A

ProMark Corporation

N/A

Certificate details

Customer Service

Nov 2015

N/A

N/A

N/A

(ProMark Corporation)

N/A

Certificate details

ITIL Foundation

Aug 2016

N/A

N/A

N/A

IT Egypt Corporation “ITMEA”

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

? Communication SkillsAdobe DreamweaverAdobe FlashAdobe PhotoshopArabicCinemaCisco CCNACisco IT Essentials (Self StudyCompTIA A+ (Certified).Computer ScienceCustomer ServiceCustomer-orientedEnglishExecutorFootballHard WorkerITIT SupportIT Support EngineerITIL FoundationInformation Technology ServicesInternet SkillsMicrosoft Windows Operating Systems Excellent Experience Of All WindowsMusicProblem SolverRadioshack EgyptRead Trade MagazinesSoftware DevelopmentSupport Microsoft Office All EditionsSupportiveTrain Computer End UserTravelWhat's New In The Windows ApplicationsWriting Training Manuals

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows Operating Systems Excellent Experience Of All Windows

Microsoft Windows Operating Systems Excellent Experience Of All Windows

: Expert

: Extreme - I love it!

:

5-7 years

Support Microsoft Office All Editions

Support Microsoft Office All Editions

: Advanced

: High

:

3-5 years

Internet Skills

Internet Skills

: Advanced

: High

:

3-5 years

Adobe Flash

Adobe Flash

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Adobe Dreamweaver

Adobe Dreamweaver

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

IT Support

IT Support

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Executor, Hard worker, Customer-oriented, Problem Solver, Supportive

Online Presence

amr-sisy-2359b791https://www.facebook.com/amr.sisy

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