Amr Hicham Farahat

Retail Sales/Managment Expert

Cairo, Egypt

computer
Customer Service
ICDL
Team Development
Customer Service

Work Experience

Commercial Department Manager ( Marks & Spencer ) at Al-Futtaim Group
Jan 2013 to present · 8 Years
Senior Sales Assistant ( Marks & Spencer ) at Al-Futtaim Group
Dec 2010 to Dec 2012 · 2 Years
Senior Staff at M.H.Al Shaya Co. (Debenhams)
Jun 2010 to Dec 2010 · 6 Months
Sales Associate at M.H.Al Shaya CO. (Debenhams)
Mar 2010 to Jun 2010 · 3 Months

Education

BAC in Business Managment
HICIS - Egypt 2008 to 2012 · 4 Years
Bachelor's Degree in Business
HICIS - Egypt 2008 to 2012 · 4 Years
High School - Thanaweya Amma
MKS - Egypt 2004

Achievments

i have developed 3 staff to become senior sales assistant at Marks & Spencer i have been nominated for the (super talented at retail ) in my current position as senior sales assistant

Skills
Tools and Fields of Expertise

computer
Customer Service
ICDL
Team Development
Customer Service
Performance Managment
Microsoft Office
Business Planning
People Managment
SAP Software

Languages

Arabic
Fluent
English
Fluent
French
Advanced

Training & Certifications

How to Build a customer centered Business
Al-Futtaim CO. (Marks & Spencer) · 2012
Evolving Supervisor for effective management
Al Futtaim CO. (Marks & Spencer) · 2012
Living Our Customers First
Al-Futtaim CO. (Marks & Spencer) · 2010
Surface Supplied Inshore/Onshore Air
Arab Academy for Science and Technology and Maritime Transport · 2010
IT-Essentials
Cisco Academy · 2009
ICDL
IT Academy · 2009
Customer Service Training
M.H.Al Shaya CO. · 2009

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