Basic Info

Abd El Hamid Hashish

9 years

Cairo, Egypt

High School

Experienced

Work Experience

Co-teacher at Global Maharat International School

Experience Details

Co-teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Global Maharat International School

Egypt

N/A

Education

N/A

May 2016 to present (8 months)
Teacher of English at New Discovery British School

Experience Details

Teacher of English

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

New Discovery British School

Egypt

N/A

Education

N/A

Mar 2016 to May 2016 (2 months)
Teacher of English at El Waha International School

Experience Details

Teacher of English

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

El Waha International School

Egypt

N/A

Education

N/A

Sep 2015 to Feb 2016 (5 months)
Tier 2 Technical Support Specialist at Wind - Teleperformance

Experience Details

Tier 2 Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

·Responsible to follow with customers who had called in previously and had a technical ticket created for them, whether it was an inbound call transferred from an agent or the customer directly contacted us even if it was by an outbound call done from our end.
·Responsible for creating services requests for the Network Team to further assist after all advanced troubleshooting steps were performed on our end.
·As a task/delegation I was responsible for sending daily productivity reports to the client and also providing full support in regards to technical product knowledge for newly promoted agents.


Company Details

Wind - Teleperformance (multinational)

Egypt

N/A

Consumer Services

N/A

Dec 2013 to Dec 2015 (2 years)
Centro at Centro

Experience Details

Centro

Customer Service/Support

Experienced (Non-Manager)

·Responsible to contact patients and ask if they might be facing any issues with arthritis, if so to provide them durable medical equipment through their medical insurance.


Company Details

Centro (multinational)

Egypt

501-1000 employees

Consumer Services

N/A

Jan 2015 to Dec 2015 (11 months)
Customer Service Representative at Wind - Teleperformance

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

·Responsible for receiving calls from customers and help them with their inquiries whether it was billing or technical.
·As a task/delegation I was chosen to handle escalations, floor support for new comers, the queue (RTM), supporting the Back Office Team, supporting the QA Team, sending the Call Drivers Daily, sending performance reports to the team, sending AHT reports to the floor.


Company Details

Wind - Teleperformance (multinational)

Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2011 to Dec 2013 (2 years 11 months)
Travel Agent at Expedia - Teleperformance.

Experience Details

Travel Agent

Customer Service/Support

Experienced (Non-Manager)

Responsible for receiving inbound calls from customers and assisting them with their bookings “flights, hotels, and car rentals).


Company Details

Expedia - Teleperformance.

Egypt

N/A

Consumer Services

N/A

Jan 2010 to Dec 2011 (1 year 11 months)
Mentor/ Senior at Stream Global Services

Experience Details

Mentor/ Senior

Customer Service/Support

Experienced (Non-Manager)

Responsible for taking escalation calls and floor support in regards to product knowledge.


Company Details

Stream Global Services (multinational)

Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2009 to Dec 2010 (1 year 9 months)
HR Recruiter Specialist at Career Services

Experience Details

HR Recruiter Specialist

Administration, Human Resources

Experienced (Non-Manager)

·Responsible for making outbound calls to candidates who apply for jobs and conduct with them the phone screening process.
·Responsible for sending daily reports to the direct manager with the qualifying calibers according to the vacancy and client requirements set forth.


Company Details

Career Services

Egypt

N/A

Consumer Services

N/A

Mar 2010 to Dec 2010 (9 months)
Customer Service Representative at Vodafone Austalia

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

·Responsible for taking inbound calls from customers and address their concerns regarding any billing inquiries.

*As a task/delegation I was chosen to take escalation calls.


Company Details

Vodafone Austalia

Giza, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2008 to Jan 2009 (1 year)
Front desk at Gold's Gym

Experience Details

Front desk

Administration

Experienced (Non-Manager)

·Responsible for both the check INS and check outs for members.
·Responsible for setting appointments for the members with the trainers so that they can do a fitness test which based on they will receive a workout program.
Responsible for sending daily reports to the direct manager containing the check INS and check outs in addition to the appointments set and any further detail if any.


Company Details

Gold's Gym

Egypt

N/A

Sports

N/A

May 2007 to Jun 2008 (1 year 1 month)
Front Desk at ISS

Experience Details

Front Desk

Sports and Leisure

Entry Level

·Responsible for incoming and outgoing curriers on behalf of the client.
·Responsible for taking calls and transferring from and to the client.


Company Details

ISS

Egypt

N/A

Sports

N/A

Jan 2006 to Jan 2007 (1 year)

Education

High School - American diploma

High School Details

American diploma

Manor House

Egypt

2005

Not specified

N/A

Manor House
2005
This profile is fresh!
Last update 21 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationArabicCentroCo-teacherConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer-orientedData EntryEducationEnglishFlexibleFront DeskHR Recruiter SpecialistHard WorkerHuman ResourcesInternetItalianLeaderMentor/ SeniorMicrosoft ExcelMicrosoft WordPersistentPowerpointRecruitingSpanishSportsSports And LeisureStream Global ServicesSupportTeacher Of EnglishTeachingTechnical SupportTier 2 Technical Support SpecialistTravel AgentWind - Teleperformance

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Intermediate

: Medium

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

powerpoint

powerpoint

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer support

customer support

: Advanced

: Medium

:

More than 7 years

technical support

technical support

: Intermediate

: Medium

:

1-3 years

Recruiting

Recruiting

: Beginner

: Medium

:

Less than 1 year

teaching

teaching

: Beginner

: Medium

:

1-3 years

data entry

data entry

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Flexible / Adaptive, Persistent

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