Tasneem Mowafi

Customer Support Representative

• Job Details:Managed over 50 daily customer inquiries via phone, email, and live chat, maintaining a 95% satisfaction rate. Achieved a 30% reduction in case escalations by prioritizing first-contact resolutions. Assisted in developing service protocols that increased team productivity by 20%.

Journalist Intern

• Job Details:Enhanced journalism and press translation skills, completing over 20 multilingual articles through active participation in newsroom activities and mentorship. Expanded digital journalism and social media presence, increasing audience engagement by 30% through effective content curation and social media tactics. Developed CAD proficiency using SDL Trados, successfully translating and formatting technical documents during training with experienced designers and translators.

Customer Support Representative

• Job Details:Accomplished an 80% resolution rate on first contact through consistent resolution of customer inquiries, tracked by internal systems. Reduced average response time by 25% by implementing more efficient ticketing practices, as reflected in customer feedback. Improved team morale and productivity by 12% by fostering a collaborative work environment, according to internal surveys and performance reviews.