Taha Amr Elsergany

Business Development Manager at Smartpay for E-Payment service

Nasr City, Cairo, Egypt

Omega Care for medical services

Dec 2023 - Present -1 yr, 6 months

Egypt , Cairo

Smartpay for E-Payment service

Sep 2022 - Present -2 yrs, 9 months

Egypt , Cairo

Omegacare

May 2018 - Aug 2022 -4 yrs, 3 months

Egypt , Cairo

Job Details:Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Hire and train new customer service agents. Manage the approved budget of the customer service department. Stay informed on the latest industry techniques and methods. Provide superb customer service by leading and motivating the customer service team. Ensures that the customers of a company are satisfied. Creating customer satisfaction goals.

EGYCARE service and healthcare

Oct 2017 - May 2018 -7 months

Egypt , Cairo

Job Details:Egycare – Service and health care Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.  Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition  Acquire a thorough understanding of key customer needs and requirements  Expand the relationships with existing customers by continuously proposing solutions that meet their objectives  Ensure the correct products and services are delivered to customers in a timely manner  Serve as the link of communication between key customers and internal teams

Bachelor's Degree in Business Administration
Ain Shams University (ASU)
Jan 2002 - Jan 2008 - 6 yr
High School - Thanaweya Amma
Abu Zahra School
Jan 2001