Basic Info

Mustafa Ragab

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical and network administrator at Carinawear

Experience Details

Technical and network administrator

IT/Software Development

Experienced (Non-Manager)

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
• Assign users and computer to proper groups in Active Directory


Company Details

Carinawear

Cairo, Egypt

501-1000 employees

Information Technology Services

N/A

Mar 2016 to present (9 months)
Sales Officer. at Eskan Misr For (Construction & Projects Management)

Experience Details

Sales Officer.

Sales/Retail

Experienced (Non-Manager)

•Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
•Compare a property with similar properties that have recently sold in order to determine its competitive market price.
•Coordinate appointments to show homes to prospective buyers.
•Generate lists of properties that are compatible with buyers' needs and financial resources.
•Interview clients to determine what kinds of properties they are seeking.


Company Details

Eskan Misr For (Construction & Projects Management)

Giza, Egypt, Egypt

N/A

Real Estate/Property Management

N/A

Jul 2014 to Jan 2016 (1 year 6 months)
Technical Support Agent at Xceed (Account TE Data)

Experience Details

Technical Support Agent

IT/Software Development

Experienced (Non-Manager)

• To handle all the inbound calls of the Technical Support queue to assist customers with technical inquires or problems related to ADSL.
• Provide the customer with proper technical solutions in order to solve his problem.
• Use the available methods & tools to develop the skills & information to fit the customer requirements.
• Apply appropriate actions to control telephone calls in order to achieve accepted service level.
• Recheck the customer Problems on call with the customer and solving his problem over the phone.


Company Details

Xceed (Account TE Data)

Cairo, Egypt

501-1000 employees

Information Technology Services

N/A

Jan 2014 to Jun 2014 (5 months)
Sales Representative at Cride Agricol Eygpt

Experience Details

Sales Representative

Banking

Experienced (Non-Manager)

• Promote the banking services.
• Making more calls to achieving a target.
• Making presentation about the company and its services.
• Take appointments with new prospects through a professional script.
• Make daily, weekly & Monthly reports to his direct manager.


Company Details

Cride Agricol Eygpt (multinational)

Cairo, Egypt

N/A

Banking

N/A

Jan 2013 to Dec 2013 (11 months)
Technical Support Engineer. at IT Solution

Experience Details

Technical Support Engineer.

IT/Software Development

Entry Level

•Installing and configuring computer hardware operating systems and applications.
•Monitoring and maintaining computer systems and networks.
•Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.


Company Details

IT Solution (multinational)

Cairo, Egypt

N/A

Information Technology Services

N/A

Sep 2011 to Dec 2012 (1 year 3 months)

Achievements


Seeking a challenging career in a well established growing and progressive corporation where I can utilize my capabilities to the maximum.

Education

BSc in Manaegment Information System

Education Details

BSc

Manaegment Information System

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2007 - 2011

Training and Courses

Training/Course Details

Database Administrator\SQL Server 2012

Jul 2012

YAT LEARNING

N/A

Training/Course Details

CCNA

Jan 2014

By My Self

N/A

Training/Course Details

MCITP

Aug 2010

YAT Learning

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

ActivitiesArabicBankingBusiness DevelopmentCCNACommunicatorCreativeCride Agricol EygptCustomer ServiceDatabase AdminDatabase AdministratorDatabase Administrator\SQL Server 2012EnglishGymHard WorkerITIT SolutionIT SpcialistInformation Technology ServicesInternetLeaderMCITPMCSEMagazinesManaegment Information SystemMicrosoft OfficeMicrosoft SQL Server 2012MusicNetworksProductsProperty ManagementReal EstateRetailSalesSales Officer.Sales RepresentativeSoftware DevelopmentSportsTeam PlayerTechnical And Network AdministratorTechnical SupportTechnical Support AgentTechnical Support Engineer.TechnologiesWebsites

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Database Administrator

Database Administrator

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft SQL Server 2012

Microsoft SQL Server 2012

: Advanced

: Extreme - I love it!

:

Less than 1 year

MCSE

MCSE

: Intermediate

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

1-3 years

MCITP

MCITP

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Sales Representative

Sales Representative

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

IT Spcialist

IT Spcialist

: Intermediate

: Extreme - I love it!

:

1-3 years

Database Admin

Database Admin

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Communicator, Hard worker, Creative, Team Player

Online Presence

http://www.facebook.com/Dishawy

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