JOY KIOKO

Creative Executive

• Job Details:Develop and execute original, well-researched ideas and concepts tailored to client needs and aligned with audience preferences. Collaborate with production and sales teams to design concepts and schedule program timings for maximum impact. Identify revenue-generating opportunities by aligning ideas with program themes and strategic goals. Promote existing products and services while introducing innovative offerings to enhance brand visibility. Conduct detailed market research and trend analysis to draft actionable reports for senior management. Create and implement creative strategies and campaigns that align with Athiani FM's vision and audience engagement goals. Oversee the entire production process, ensuring efficient scheduling and timely delivery of high-quality concepts. Work closely with line departments to optimize production performance and integrate new sales and marketing initiatives. Provide leadership in coordinating creative efforts, ensuring alignment with organizational objectives. Support the sales team with innovative ideas to drive monetization and achieve revenue targets. Build and maintain strong professional relationships with clients, customers, and internal teams to ensure seamless operations. Address audience complaints professionally, adhering to established resolution procedures. Deliver a minimum of five creative concepts weekly, focusing on monetization and measurable results.

Customer Relations & Office Administrator

• Job Details:Responding to customer inquiries and complaints via email or telephone and ensuring customer satisfaction. Manage the CEO's diary, scheduling meetings, travel, and ensuring smooth internal and external communication. Handle confidential information for the CEO, ensuring discretion in all matters. Coordinate administrative staff meetings and record minutes for organizational review. Ensure the smooth working of all office functions and individuals by liaising with all functions as needed. Manage phone lines, directing queries to the relevant staff and addressing customer inquiries. Maintain and account for the petty cash ensuring that the book is well balanced and the float is requested timely. In collaboration with the accountant, ensure that the organization’s utility bills are paid on time and accounts are in order with the different suppliers. Ensure that the receiving book is up to date and payments made to service providers have a corresponding receipt and signature of the service vendor for payments made. Supervise the company’s drivers and ensure company vehicles are in a good state at all times. Identify tenders and requests of proposals relevant to the organization. In collaboration with the marketing manager, prepare and submit proposal and tender documents, and where applicable, follow up for feedback on the decision of the tendering entity. Under the direction of the accountant, ensure that the organization receives quotations from various suppliers, send out LPOs as may be necessary and responding to supplier questions that may arise and ensure services are provided at the best quality and at the lowest possible cost. Maintain the inventory of the organization’s equipment and supplies and prepare cost estimates for planning and budgeting purposes.

Front Office & Reservations Agent

• Job Details:Represented the hotel to the guest throughout all stages of the guest's stay at the front desk and other public areas. Generated daily, weekly and monthly sales reports communicates with and coordinates different departments on various guest requirements. Responsible for managing guest's reservations using an online reservation system to facilitate guest registration and room allocation. Provided adequate information to guests on room features, services and amenities during the check-in process. Used prescribed telephone etiquette while communicating with hotel guests, suppliers and partners. Performed cashiering tasks like bill/invoice settlement and posting charges to the guest accounts. Received guest payments at the point of check in and during the pre-booking phase while adhering to prescribed credit card verification and cash handling policies and procedures. Reported any unusual occurrences or requests to the manager or assistant manager. Worked closely with the housekeeping department in generating and maintaining room status reports. Generates requests and reports for room maintenance. Effectively communicated rates, promotions and offers to prospective clients using suggestive selling techniques to sell rooms and to promote other services of the hotel. Following up on guests complaints and ensuring they are efficiently handled by the relevant departments.