Basic Info

Dina Shahin

9 years

Cairo, giza, Egypt

Bachelor's Degree

Manager

Work Experience

Operations Manager at Coldwell Banker

Experience Details

Operations Manager

Administration, Operations/Management, Customer Service/Support

Manager

Working on improving the operational flow and system in Betna Residential & projects divisions.
Ensuring standardization of forms and system in all residential offices.
Supervising all the Residential Real Estate Coordinators, Corporate Coordinators and Operation Officers and carrying out weekly meetings with them and submit reports to the Sales Director.
Provide newly hired Real Estate Coordinators with workshops needed during their training.
Receive and revise daily, weekly and monthly reporting from Residential offices and alternatively provide feedback to the franchise support department of Egypt with regards to those reports.
Act as the core link between all company departments and the Residential branches.
Coordinating between the Residential branches and other departments in terms of common requests such as new ideas to the marketing department, recruitment plans and Candidate profile from the HR and follow up on achieved tasks.
Working on standard presentations and forms for Agents and Managers to use.
Preparing and organizing Residential meetings and monthly committee.
Attending Residential sales meeting and giving presentation in the form of tips in the core of the Residential business to Sales Agents and Real estate Coordinators.
Branch visits to evaluate Real Estate Coordinators performance and compile them with appraisals to result in a combined performance report.
Preparing Agents monthly and quarterly performance reports to discuss with the Director and the managers.
Being part of a team to start up new potential Residential offices.
Being part of teams responsible to work on specific projects (example: SODIC, CFC) , Compile and present complete proposals to those projects as well as follow up on involved team members on the status of each project.


Company Details

Coldwell Banker (multinational)

Cairo, Egypt

101-500 employees

Real Estate/Property Management

www.coldwellbankeregypt.com

Jan 2012 to Jan 2014 (2 years)
Senior Consultant/ Team Leader at Nile Takaful Egypt

Experience Details

Senior Consultant/ Team Leader

Sales/Retail, Accounting/Finance, Operations/Management

Experienced (Non-Manager)

Providing a wide range of insurance products and services to potential customers.
Achieving the year to date targets set by the management
Presenting all kinds of managerial assistance within a team work to help enhancing the quality of the knowledge and services provided by its’ members.


Company Details

Nile Takaful Egypt (multinational)

Maadi, Cairo, Egypt

101-500 employees

Insurance

N/A

Jan 2011 to Dec 2011 (11 months)
Bank assurance specialist at Allianz Egypt

Experience Details

Bank assurance specialist

Accounting/Finance, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

presenting a variety of financial consultancy solutions to bank clients through the wide range of my responsibilities which are:
Achieving the sales targets set for the assigned branch through motivating and coaching the bank's account officers to maximize sales to bank clients.
Individual sales effort by identifying the prospective clients, their needs and the possible promoting solutions based on the company's products.
Ensure that clients fulfill all needed documents and medical examinations and that all the documents are properly submitted to operation department in the company.
Coordinating with the operation dep. to ensure the prompt of operations' activities in issuance of the policies and claims settlement and provide all needed information for the purpose.
Following up to ensure the delivery of the policies to the clients and handling all customer problems and complains.
Ensure efficiency after sales service and maintaining a high focus on long term customer satisfaction to maximize persistency.
Following up on the clients' timely premiums’ payments, renewal or cancellations of the policies.
Continuously updating the market and competition knowledge to expand market penetration.
Continuously building and developing the network of contacts and sources of leads.
Presenting periodical activity reports including sales, Non-delivered, Collection and the regeneration reports.
Establishing and maintaining a good working relationship with the bank's staff and continuously motivate them to enhance sales results.
Supporting the insurance coordinator in training new team members and the bank assurance department in any other task/project as needed.


Company Details

Allianz Egypt (multinational)

DownTown, Egypt

101-500 employees

Insurance

N/A

Jan 2009 to Nov 2010 (1 year 10 months)
Sales and Customer Service Representative at Raya CC/AmCham

Experience Details

Sales and Customer Service Representative

Customer Service/Support, Sales/Retail

Entry Level

enhancing the chamber's public relations and marketing plans throughout Contacting a determined group of corporate Companies and affiliated individuals and get them to join the membership network of AmCham.
Targeting the highest level of management in each prospect company.
Communicating with the clients through a professional telemarketing techniques starting with a product knowledge presentation and followed up with a series of follow up calls that end with closing the deals.
Continuously updating our market researches in order to expand our cliental base including: data collection, filtration and analysis.
Maximizing our clients' satisfaction throughout offering the ultimate benefits they can enjoy throughout AmCham membership services.
Handling all kind of business calls including inquires, complains, coordination and negotiations over deals.
Achieving the monthly, quarterly and yearly financial targets set by the management.
Supporting the real time monitoring operations (RTM) conducted by the work force department for several other projects including (CMA) capital market authority, E-Finance, RCC-Welcome and SKODA Egypt.


Company Details

Raya CC/AmCham

6th of October City, Egypt

101-500 employees

Telecommunications

N/A

Aug 2006 to Dec 2008 (2 years 4 months)

Education

BA in Commerce English Section

Education Details

BA

Commerce English Section, Business Administration , Accounting

Benha University, Egypt

Not specified

N/A

N/A

Benha University
2001 - 2005

Training and Courses

Training/Course Details

Principles of Banking Operation

Aug 2008

Egyptian Banking Institute

Completed an intensive "80 Hours" Program of Principles of Banking Operations held by the Egyptian Banking Institute "EBI" summer training "2008 Fifth Round" for graduates, affiliated to The Central Bank Of Egypt Including: Development of the Banking Sector /Prototype/ Structure Bank/ Accounts and Deposits/ Credit & Financial Analysis/ Treasury & Investments Operations/ Foreign Trade Finance Operations/ Retail Banking Operations/ Introduction to Anti- money Laundry/ Customer Service Business Ethics Effective Communication Skills

Training/Course Details

Investment in Securities

Oct 2007

Egyptian Banking Institute

2007 Completed an intensive course of Basics of Investment in Securities held by the Egyptian Banking Institute "EBI" and affiliated to The Central Bank of Egypt "CBE" in its program of Treasury & Investment

Training/Course Details

Basic Bisiness Skills Acquisition

Apr 2006

Future Generation Foundation

Completed Basic Business Skills Acquisition "BBSA" course conducted by The Future Generation Foundation "FGF" and Berlitz Institution for Languages covering the following training sessions: Language and Computer Skills Presentation & Project Development Skills Banking Accounting Marketing Sales Business Correspondence Report Writing

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Last update more than 2 months ago.

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Profile Skills and Keywords

AccountingAdaptiveAdministrationAllianz EgyptArabicBank Assurance SpecialistBasic Bisiness Skills AcquisitionBusiness AdministrationBusiness DevelopmentBusiness Operations, Administration, Real Estate, Property Management, Insurance, Banking Operations, Sales, Customer Service.Business Operations, Administration, Sales, Property ManagementBusiness-orientedColdwell BankerCommerce English SectionCustomer ServiceEnglishFinanceFlexibleInsuranceInternetInvestment In SecuritiesLeaderManagementMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNile Takaful EgyptOperations ManagerOrganizerPrinciples Of Banking OperationProblem SolverProperty ManagementReadingReal EstateRetailSalesSales And Customer Service RepresentativeSenior Consultant/ Team LeaderSportsSupportSwimmingTelecommunicationsTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Business Operations, Administration, Real Estate, Property Management, Insurance, Banking operations, Sales, Customer service.

Business Operations, Administration, Real Estate, Property Management, Insurance, Banking operations, Sales, Customer service.

: Expert

: Extreme - I love it!

:

More than 7 years

Business Operations, Administration, Sales, Property Management

Business Operations, Administration, Sales, Property Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Business-oriented, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

dina.shahin3@gmail.com

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