Basic Info

Karim elbanna

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Performane manager at Vodafone uk

Experience Details

Performane manager

Customer Service/Support

Manager

• Working as Call Center agent handling customer complains and achieving my required targets and plans according to my direct team leader requirements .
• Worked as Performance manager in Vodafone UK presenting required reports achieving company targets , while satisfying my team needs .
• Worked as a performance manager for super users for complicated problems regarding the billing departments , handling daily and monthly complains and reports , while requiring the best customer satisfaction required for the customer complain / query .


Company Details

Vodafone uk (multinational)

Cairo - Alexandria, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Jan 2016 to present (11 months)
Senior specialist at Commerical international bank cib

Experience Details

Senior specialist

Banking

Experienced (Non-Manager)

Customer services
Investment operation
Payroll account openning
cb's and td's processor


Company Details

Commerical international bank cib

Gizaa, Egypt

More than 1000 employees

Banking

www.cibeg.com

Mar 2009 to Nov 2015 (6 years 8 months)
English language teacher at Leaders language teacher

Experience Details

English language teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Leaders language teacher

Giza, Egypt

101-500 employees

Education

N/A

Sep 2008 to Feb 2009 (5 months)
Vodafone operator (intern) at Vodafone egypt

Experience Details

Vodafone operator (intern)

Business Development

Entry Level

N/A


Company Details

Vodafone egypt (multinational)

gizah, Egypt

101-500 employees

Business Services - Other

N/A

Mar 2002 to May 2003 (1 year 2 months)

Education

helwan unversity in bussiness admistration

Education Details

helwan unversity

bussiness admistration

Helwan University, Egypt

C / Good / 65 - 75%

Bussiness admistration subjects Managament Accounting Public relation

N/A

Helwan University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Leaders Language School

Egypt

2004

A / Excellent / 85 -100%

N/A

Leaders Language School
2004

Certifications

Certificate details

Advanced execl workshop

Mar 2014

90 out of 100

N/A

N/A

commerical international bank

N/A

Training and Courses

Training/Course Details

quality servies part 1

Jul 2010

commerical international bank

N/A

Training/Course Details

quality services part 2

Aug 2012

commerical international bank

N/A

Training/Course Details

sales customer services

May 2009

commerical international bank

N/A

Training/Course Details

product knowledge

Oct 2009

commerical international bank

N/A

Training/Course Details

adavnced execl workshop

Mar 2014

commerical international bank

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adavnced Execl WorkshopAdvanced Execl WorkshopArabicBankingBusinessBusiness Services - OtherBusiness-orientedBussiness AdmistrationCd's And Td's Senior SpecialistCreativeCustomer ServiceCustomer ServicesCustomer-orientedDivingDrivingEducationEnglishEnglish Language TeacherExeclHorse RidingInternetInvestment OperationLeaderMicrosoft WordMoviesMusicPayroll OperationsPerformane ManagerPower PointProblem SolverProduct KnowledgeQuality Services Part 2Quality Servies Part 1ReadingSales Customer ServicesSenior SpecialistSportsSupportTeam WorkTelecommunicationTelecommunicationsTime ManagmentVodafone EgyptVodafone OperatorVodafone UkWorkWorkout

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

execl

execl

: Expert

: Extreme - I love it!

:

3-5 years

microsoft word

microsoft word

: Expert

: Extreme - I love it!

:

More than 7 years

power point

power point

: Expert

: Extreme - I love it!

:

5-7 years

internet

internet

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

banking

banking

: Expert

: Extreme - I love it!

:

5-7 years

customer services

customer services

: Expert

: Extreme - I love it!

:

More than 7 years

telecommunication

telecommunication

: Expert

: Extreme - I love it!

:

Less than 1 year

cd's and td's senior specialist

cd's and td's senior specialist

: Expert

: Extreme - I love it!

:

Less than 1 year

investment operation

investment operation

: Expert

: Extreme - I love it!

:

1-3 years

payroll operations

payroll operations

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Creative, Problem Solver

Online Presence

karimelbanna87@gmail.com

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