Key responsibility :

• Serve as a point of contact for donor affairs in the donation center.
• Coordinate and organize the donor journey inside the donation center
• Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders.
• Oversee the implementation of Donor retention and loyalty programs within the donation center.
• Follow up on generated leads from the landing page: contacting leads and keep appointments.
   
• Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
• Send daily reminders for regular donors (next donation date).
   
• Track and follow up donors complaints.
   
• Conduct and analyze Donor satisfaction surveys.
• Coordinate the donor journey inside the Donation Center for time and efficiency.
• Keep the Donor Center appointments calendar updated.
   
• Proactively anticipate obstacles and propose solutions for better donor service.