The Service Advisor should deliver exceptional customer service to the service center customers. Receive the customer in a professional way as defined by standards and will help them take the right decisions. Support the increase of sales and will build long term customer loyalty.

• Full respect of company 6 steps standards (from welcoming to hand over of the customer car).
• Upsell the workshop offers in terms of service, parts and accessories.
• Ensure technicians are following quality control policy and procedures.
• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service. Write a brief description of the problem on the repair order to help the mechanic locate the problem.
• Ensure job controllers are feeding correct/proper operation number.
• Maintain a high level of self-hygiene and respect company uniform.
• Respect strictly discount policy based on company policy.
• Ensure that repair estimates are reasonable based on company policy and standards, ensure that repairs are carried out within promised delivery time and estimated cost and monitor closely the vehicles repairing.
• Handle customer’s queries and complaints promptly and effectively.